Overview
Administrator (Helpdesk) Jobs in Cairo, Egypt at Raya Holding for Financial Investments
Title: Administrator (Helpdesk)
Company: Raya Holding for Financial Investments
Location: Cairo, Egypt
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Raya Electric; one of Raya’s subsidiaries is hiring an Administrator (Helpdesk)
What will you do?
Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues.
Administer users’ machines remotely using SCCM.
Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on users’ machines.
Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machines and push updates if needed.
Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
Recommend active directory group policies needed to control user’s behavior to enhance the overall machine’s performance.
Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
Log all help desk interactions and prepare activity reports for resolved and closed tickets.
Track and route problems, requests and document resolutions.
Follow the ISMS policies, procedures, and ISO 27001 – 20000 procedures.
What will you need?
Functional Level:
Very good knowledge of automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc.
Very good knowledge of MS systems administration
Strong knowledge in Antivirus software like Antivirus and its Admin Kit
Educational Background:
Bachelor’s degree in communications/Electronics engineering or relevant discipline
Language Skills
English (Advanced)
What is unique about Raya?
Are you an eager learner? Raya believes in its employees, so we aim to continuously providelearning & developmentplans for all of our employees to ensure their personal and career development.
Are you looking forcareer progression?Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for arewarding environment?Raya’s top achievers are awarded annually with an international 5 days trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoingCSRprograms and initiatives.
Are you a foodie?Exclusive discountsfor Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
