Overview
Administrator- Insurance Operations Jobs in Greater Kuala Lumpur at Lancesoft Malaysia
Title: Administrator- Insurance Operations
Company: Lancesoft Malaysia
Location: Greater Kuala Lumpur
Job Title: Administrator – Insurance Operations / Operations Specialist
Location: Kuala Lumpur, Malaysia
Experience: 1–3 Years
Job Summary
We are seeking a detail-oriented Insurance Operations / Operations Specialist to support our Hong Kong ASO team. The role involves processing insurance claims, verifying claim documents, handling customer enquiries via phone and email, and ensuring all tasks are completed within defined turnaround times (TATs) while adhering to SOPs and SLAs.
Key Responsibilities
- Process and assess insurance claims accurately within TAT.
- Verify claim documentation and determine claim eligibility and settlement.
- Handle customer enquiries through phone calls and emails.
- Coordinate with internal and external stakeholders to resolve operational issues.
- Ensure compliance with company policies, SOPs, and SLAs.
- Support daily operations and other administrative tasks as assigned.
Requirements
- 1–3 years of experience in Insurance Operations, Claims Processing, or Insurance Customer Service.
- Experience in Life Insurance, Health Insurance, or Employee Benefits is preferred.
- Diploma or Bachelor's degree in any discipline.
- Proficient in Microsoft Office (Excel, Word).
- Fluent in English and Chinese (reading, writing, and speaking) with the ability to speak Cantonese.
- Strong communication, problem-solving, organizational, and customer service skills.
- Able to work independently in a fast-paced, KPI-driven environment.
