Overview
Administrator – Returns Jobs in Remote at ALMO CORPORATION
About Us: AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments: Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.
Administrative Assistant, Customer Service – 16834
Description
SUMMARY
Responsible for aiding the Customer Service Manager. Review orders for accuracy, develop reports, complete special projects, and assist with managing customer profiles.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage supervisors’ calendar and independently schedules appointments.
Correspondence and responds independently when possible.
Assisting customers by phone, email or chat
Prepare exchange agreements
Manage complaints to the correct CSR to improve customer satisfaction.
Act as custodian of documents and records for customer profiles
Maintain organizational files and records.
Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.
Running CQ Reports from ERP system
Order incoming/delivery – Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.
All other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. – Professional – Discreet – Excellent grammatical and spelling skills – Excellent Phone and Email Etiquette – Flexible and Problem solver, able to Multi-task, Problem solver and Customer focus – Internal and External.
CORE COMPETENCIES
Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Organization: very detail oriented and always comes prepared Communication: excellent interpersonal and oral and written communication skills Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Analytical skills: must be able to gather information and use data to determine cause and effect for complex problem solving Problem Solving: ability to develop and implement new ideas to improve processes Independent: must have the ability to carry out and follow through on tasks with minimal supervision Continuous learning: ability to learn new procedures and adapt to change.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience. – Typing 60 wpm – PC literate: Word, Excel and PowerPoint
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.
Qualifications
SUMMARY
Responsible for aiding the Customer Service Manager. Review orders for accuracy, develop reports, complete special projects, and assist with managing customer profiles.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage supervisors’ calendar and independently schedules appointments.
Correspondence and responds independently when possible.
Assisting customers by phone, email or chat
Prepare exchange agreements
Manage complaints to the correct CSR to improve customer satisfaction.
Act as custodian of documents and records for customer profiles
Maintain organizational files and records.
Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.
Running CQ Reports from ERP system
Order incoming/delivery – Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.
All other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. – Professional – Discreet – Excellent grammatical and spelling skills – Excellent Phone and Email Etiquette – Flexible and Problem solver, able to Multi-task, Problem solver and Customer focus – Internal and External.
CORE COMPETENCIES
Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Organization: very detail oriented and always comes prepared Communication: excellent interpersonal and oral and written communication skills Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Analytical skills: must be able to gather information and use data to determine cause and effect for complex problem solving Problem Solving: ability to develop and implement new ideas to improve processes Independent: must have the ability to carry out and follow through on tasks with minimal supervision Continuous learning: ability to learn new procedures and adapt to change.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience. – Typing 60 wpm – PC literate: Word, Excel and PowerPoint
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.
Job: Administrative
Primary Location: United States-Kansas-Wellington
Schedule: Full-time
Overtime Status: Non-exempt
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Title: Administrator – Returns
Company: ALMO CORPORATION
Location: Remote
