Overview
Advanced Medical Support Assistant Jobs in Green Bay – Wisconsin – USA at Veterans Health Administration
summary
our mission: to fulfill president lincoln’s promise “to care for those who have served in our nation’s military and for their families, caregivers, and survivors” – by serving and honoring the men and women who are america’s veterans. How would you like to become a part of a team providing compassionate whole health care to veterans?
*** applicants will be sent on a weekly basis until positions have been filled.***
qualifications
basic requirements:
• citizenship: must be a united states citizen
• english: must be proficient in basic written and spoken english
•education/experience: must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the medical support assistant
• or must have successfully completed one (1) year above high school
• thiseducationmust have been obtained in an accredited technical school, junior college, college or university
• one year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university
• (transcripts required) or equivalent combinations of experience andeducationare qualifying for entry level
• (transcripts required) in addition to meeting the basic requirements listed above, you must meet the grade requirements at the gs-6 level to qualify for this position
• gs-6 level grade requirements: specialized experience: must have one (1) year of experience that is directly related to the duties of a msa and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position
• to be creditable, this experience must be equivalent to the next lower grade level, gs-5, and demonstrate the knowledge, skills, and abilities associated with current msa responsibilities
• experience at this level includes, but is not limited to: advising clinical staff on current administrative processes
• answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling, canceling, re-scheduling patient appointments and/or consults including interpreting and verifying provider orders in accordance with vha national scheduling guidelines
• entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other msas and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments
• coordinates administrative functions relating to emergency and non-emergency transfers to other va facilities or private hospitals and determines appointment type based on the patient’s eligibility status (i.e., tricare, sharing agreements, col laterals, research patient, va employee, etc.)
• and knowledge, skills, and abilities: you also must demonstrate the following ksas: ksa-1
• ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met
• ksa-2
• ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• ksa-3
• ability to …
Title: Advanced Medical Support Assistant
Company: Veterans Health Administration
Location: Green Bay – Wisconsin – USA
Category: Healthcare, Administrative/Clerical
