Overview
Advanced Medical Support Assistant Jobs in Aspinwall – Pennsylvania – USA at Veterans Health Administration
Location: Aspinwall
Summary
This is an open continuous announcement which will be used to fill any Advanced Medical Support Assistant position that may become vacant within the facility and associated CBOCs for which we are hiring and can be used for up to 90 days after the announcement closes. Applicants will be referred as positions become available. The 1st cut off date for qualified applicants to be referred to the hiring manager will be April 17, 2024 and every four weeks after that as positions become available.
Qualifications
Basic Requirements:
• United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience andEducation
• Experience
• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,Education
• One year above high school; OR, Experience/EducationCombination
• Equivalent combination of experience andeducationare qualifying for entry level for which botheducationand experience are acceptable
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grade Determinations Advanced Medical Support Assistant GS-06:
In addition to the basic requirements, you must meet the specialized experience for the grade
• Experience
• One year of experience equivalent to the GS-5 grade level
• Experience includes, but is not limited to:
Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit;
Scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines;
Entering no-show information; monitoring appointment requests from multiple electronic sources;
Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic;
Verifying and updating demographics and insurance information when patients check-in for appointments;
Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient’s eligibility status (i.e., TRICARE, sharing agreements, col laterals, research patient, VA employee, etc.)
• AND Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate all of the KSAs below:
Ability tocollaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and ext…
Title: Advanced Medical Support Assistant
Company: Veterans Health Administration
Location: Aspinwall – Pennsylvania – USA
Category: Healthcare, Administrative/Clerical
