Aftersales Administration Manager

Volta Trucks, a hypergrowth European Electric Truck Manufacturer, is looking for an Aftersales Administration Manager to assist us and lead the aftersales administrative service.

This is a unique opportunity to start with a blank sheet of paper and design programmes that truly maximise our special culture of sustainability and innovation.

What you will do:

• Providing Parts & Service admin support to Service Centres, Suppliers, and OEM Aftersales department within Volta Trucks
• Assist the Support Managers in the compiling of technical information, Aftersales bulletins, recalls and campaigns and to publish these on the Aftersales platform for the Service Centre teams and Volta Trucks.
• Analyse, correlate, document, process, update and track all campaigns, bulletins, service measure and recalls through a case management system and communicate the information to Engineering, Warranty, Maintenance & Servicing teams within VOLTA Trucks.
• Assist Service Centre Teams with processors and the functionality of the Service Centre Systems of SSM, CRM and Mobile 24
• Work with the Service Centre Management Teams and their Front Office Admin Teams on the Service Centre processors in order for Service Centres to deliver on their role expectations on ensuring a first-class customer experience
• Responsible for administrative marketing and communications between Aftersales Department and the Service Centres by effective use of the aftersales department platform and to publish, store and update notices, changes, and all-time sensitive retail information on the platform such as recalls, parts and service baskets etc.

We would like you to have:

• Service advisor/team leader background and must know Service Centre document processes. Automotive or related industry experience is a must.
• Knowledge of OEM distributor, as well as Service Centre shop functions and practices.
• The ability to solve problems, prioritize, delegate, and communicate with internal customers, suppliers, and External customers
• Experience working with Microsoft Office suite, systems, and database programs
• Good communication skills both written and verbal in English. An additional language would be a plus.

Our culture and Valued Behaviours

We are a scale-up, so structures and processes can be new and constantly evolving.

We are a diverse business, from many nationalities and backgrounds.

We really value our people. We have a flexible & remote work environment and a great benefits package & pension scheme.

You will have a genuine opportunity to make an impact on the business and society as a whole.

You should closely share our values of safety, sustainability, and electrification.

About us

Urban delivery is currently one of the most polluting activities in our cities. Traditional diesel trucks continue to pollute the air, and cause health and safety challenges to residents, while bringing necessary goods into city centres, because there hasn’t been an alternative. Until now.

Volta Trucks has developed the first ground-up full-electric commercial vehicle, paired with an innovative and highly disruptive business model. Founded in 2019, and having raised €300M of funding to date, we are bringing the full-electric Volta Zero to market at industry-leading pace and scale to help accelerate the transition to a sustainable future.