Overview
Appointment Coordinator /Call Handler Jobs in London, England, United Kingdom at Moorfields Eye Hospital, London
Title: Appointment Coordinator /Call Handler
Company: Moorfields Eye Hospital, London
Location: London, England, United Kingdom
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
To register patients on the Patient Administration System
To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.
To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
To cancel and rebook patient appointments, following the guidelines issued by the relevant service.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
For further details / informal visits contact: Name: Djamel Keteb Job title: Booking centre Manager Email address: [email protected]
