Overview
Assistant Box Office Manager – Blue Man Group New York Jobs in New York, NY at Cirque du Soleil
Full Job Description
Location:Astor Place Theatre – New York
Title:Assistant Box Office Manager
Type:Full-Time
Blue Man Group at the Astor Place Theatre is looking for a full-time Assistant Box Office Manager.
The Assistant Box Office Manager is responsible for supporting and assisting the Box Office Manager with all operations of the Box Office, as well as providing coverage as needed. Responsibilities include overseeing all ticket operations, maintaining box office bank accounts, preparing advanced reporting & box office statements, ensuring good customer service, as well as providing coverage for Box Office Manager as needed. Work closely with the Group Sales Department, maintain good communication with Manager and Box Office staff. Conduct box office window ticketing sales including processing window and broker ticket transactions. Assist in maintaining all accurate box office cash accounts; coordinate will-call pick-ups and transactions. Must be motivated self-starters who are able to multi-task within a busy work environment. Great customer service skills and patience are a must. This is an assistant supervisory role; candidates ideally have some experience managing or supervising others.
Experience in the Ticket Master Host ticketing system and TM1 strongly required. Familiarity with the accounting process, record keeping requirements for 3rd parties and API’s as well as programming knowledge (inventory, EMT event management, qualifiers, etc.) is a plus.
Qualified candidates must be customer focused, detail-oriented, an excellent communicator/collaborator, organized, fast learner and capable of having fun while maintaining high work standards. Candidates should be able to maintain good customer relations and have a pleasant personality. Applicants should have a flexible schedule with holiday availability and be willing to work within the scheduling needs of the Box Office Manager. Evening and weekend hours are regular and required.
Event Management
Build and maintain all events assigned within the appropriate ticketing software (EMT-Event Management)
Running Reports and Understanding of Host Reporting
Assist, and oversee internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
Work with the Marketing, Internal Sales team, Ticketmaster Client Reps, and other management teams to set-up events, place holds, process orders, and release tickets in a timely fashion
Assist in overseeing the monitoring of all ticket inventory
Collaborate with Sales team to monitor and dynamically price tickets to maximize revenue
Ensure ADA Compliant Ticketing Practices
Accounting/Financial Duties
Assist in maintaining accurate Box Office accounting records and files
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
Assist in the preparation of all Box Office settlement reports and nightly Show Reports
Other Duties
Monitor all ticketing software and hardware and report any issues immediately
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
Keep current with all key ticketing trends in entertainment industry
Attend all relevant meetings, discussions for accurate note taking
Any additional duties as assigned by leadership
What This Person Will Bring
1-2 years’ experience as an Ass…
Title: Assistant Box Office Manager – Blue Man Group New York
Company: Cirque du Soleil
Location: New York, NY
Category:
