Overview
Assistant Executive Housekeeper – DoubleTree by Hilton Battle Creek Jobs in Battle Creek, MI at DoubleTree by Hilton Battle Creek
Full Job Description
6PM Hospitalityis seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!
Position Summary:
The Assistant Executive Housekeeper is responsible for assisting the Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to 6PM Hospitality Core Values, and 6PM Hospitality and Hilton standards, as well as going above and beyond to ensure that guests are100% satisfied. This position will manage all aspects of the housekeeping department in the absence of the Executive Housekeeper.
Essential Functions:
Report to work in uniform or professional attire presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Interview and train Housekeepers and Laundry Team Members as required
Hold Team Members accountable to the standards of employment and job performance set by the Core Values of 6PM Hospitality and Hilton.
Discipline Team Members as needed, according to 6PM Hospitality policies
Ensure housekeepers complete a minimum of 1 room per 45 min if working alone or 2 rooms per hour if working in teams of 2 without sacrificing 6PM Hospitality standards
In the event of Executive Housekeeper absence, the Assistant Executive Housekeeper will print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. The will also assign hallways and extra tasks
Collect, record, and store all lost and found items as soon as they are recovered. Items must be kept for 90 days
Enter all clean rooms into the computer system
Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
Clean rooms as needed according to 6PM Hospitality and Hilton standards
Assist with laundry and the cleaning of public areas
Ensure the housekeeping shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered (ordering, etc.)
Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards
When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
Inspect for safety issues and report any maintenance issues to the maintenance department
Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Supervisor or GM for charges to be applied
Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper
Ens…
Title: Assistant Executive Housekeeper – DoubleTree by Hilton Battle Creek
Company: DoubleTree by Hilton Battle Creek
Location: Battle Creek, MI
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