Overview
Assistant Front Office Manager – OEM Jobs in Herndon, VA at Hyatt Regency Dulles
Full Job Description
About Us: Join our award-winning family at the Hyatt Regency Dulles, where taking care of our people is the foundation for our success. We are proud to share our 98.91% associate satisfaction score. We offer a fun and supportive work environment, outstanding training and development and advancement opportunities, competitive pay and benefits, free parking, and Hyatt’s and HEI hotel’s discount programs. We embrace diversity in the workplace and create an inclusive environment for all. We plan fun and engaging monthly activities, an abundance of awards & recognition programs, annual picnic and holiday practices, and a yearly- appreciation week for each department. Our Team is a 4x Convention South Reader’s Choice Award Winner, and a 2023 TripAdvisor Travelers’ Choice Award Winner. Twice quarterly recognized Hyatt Elite Performer Hotel for Hyatt America’s Regency Portfolio in 2023. We show care for our Team and Guests with our achieved GBAC STAR Facility Accreditation in 2021 for cleaning and disinfecting to a higher standard. Our newly renovated hotel is minutes from Dulles International Airport in Herndon, Virginia, featuring 316 suite-style guest rooms and a 30,000-square-foot LEED-certified, IACC conference center. We would love to talk to you about your next career move! Don’t meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview:
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Responsibilities:
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Implement company and franchise programs.
Prepare forecasts and reports and assist in the development of the Rooms Division budget.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Provide training for entry level associates and supervisors.
Develop and implement controls for expense management.
Utilize labor management tools to schedule and control labor costs.
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Ensure compliance of front office, guest service, and PBX standard operating procedures and…
Title: Assistant Front Office Manager – OEM
Company: Hyatt Regency Dulles
Location: Herndon, VA
Category:
