Overview
Assistant to the Dean Jobs in Northridge, CA at California State University
About The Lisinski Law Firm
Firm Mission Statement
Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
About the role
Position PurposeThe Intake Office Coordinator is responsible for supporting the intake process for both new and existingclients at the firm. This individual values the importance of providing a red-carpet experience for our clients.In this role, the individual assists with coordinating communication between clients and multipledepartments, handling client inquiries, and assisting or delegating requests from clients to the appropriatedepartments. This candidate should have strong customer service and problem-solving skills, and be fluent in both English and Spanish.
What you’ll do
Greet and assist clients upon arrival.
Conduct initial assessments and gather necessary information to assist clients.
Verify clientdocumentation by collecting ID or other necessary information.
Take client fingerprints following the intake appointment.
Submit fingerprints to FBI.
Scan/upload fingerprints and authorization forms into the case management system in a timelymanner.
Scan client documents into case management system as necessary.
Prepare intake folders to be used by Intake Specialists
Prepare and mail Welcome Kits to clients.
Scan contracts into case management system following signatures.
Answer and direct incoming calls to the appropriate department or team member.
Confirm upcoming appointments for clients and reschedule as needed.
Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.
Collect client payments and ensure allmoney handling safety procedures are followed
Responsible for ensuring customer satisfaction based on the key performance indicators (KPI’s)established by leadership.
Complete inventory of office supplies, as needed
Qualifications
Minimum Education and ExperienceRequirements(Essential Skills, Knowledge & Abilities)1.Must be bilingual in Spanish and English
1-3 years’ experience in customer service preferred
High school diploma or equivalent experience
Show more
Title: Assistant to the Dean
Company: California State University
Location: Northridge, CA
