Overview
Associate Clinical Administrative Coordinator – National Remote Jobs in Brentwood, TN at Optum
Full Job Description
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
OptumHome & Community Care, part of theUnitedHealth Groupfamily of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of ournaviHealthproduct, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doingyour life’s best work.SM
TheAssociate Clinical Administrative Coordinatoris a non – clinical role in a high volume customer service environment handling inbound and outbound requests from acute members or providers via phone, email, system platforms and applications. You will be responsible for managing the intake process of members, processing admission and / or discharges, managing referrals, conducting prior authorizations, and resolving any issues and inquiries. This position will work in collaboration with hospitals, clinics, facilities, and the clinical team.
This position is full-time (40 hours / week), Thursday – Sunday. Employees are required to work any assigned 8-hour shift between the hours of 7:00 AM – 8:00 PM CST including the flexibility to work occasional overtime and weekends based on business need.
We offer up to 2 weeks of paid on-the-job training (paired with SME). The hours during training will be 7:00 AM – 5:30 PM CST from Thursday – Sunday.Training will be conducted virtually from your home.
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Process inbound and outbound data and communication (i.e., faxes, emails and electronic communication) according to productivity and quality standards.
Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and / or naviHealth team as needed.
Enter the required data into the naviHealth database accurately and in a timely manner.
Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e., medical records), and logging therapy information.
Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards.
Process inbound and outbound data and communication (i.e., faxes, emails and electronic communication) according to productivity and quality standards.
Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and / or naviHealth team as needed.
Enter the required data into the naviHealth database accurately and in a timely manner.
Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e., medical…
Title: Associate Clinical Administrative Coordinator – National Remote
Company: Optum
Location: Brentwood, TN
Category:
