Overview
Associate I – BPM Jobs in Bayan Lepas, Penang, Malaysia at UST
Title: Associate I – BPM
Company: UST
Location: Bayan Lepas, Penang, Malaysia
Role Description
Support and enable Marketing department, providing business program marketing support including but not limited to:
- Driving the strategy and execution of customized and scalable global partner co-marketing programs and campaign.
- Developing full year co-marketing framework and managing the approval process and plan globally.
- Program Training.
- Escalation management.
- Noncompliance-work with IIP finance for resolution of compliance queries.
- Localization of content.
- Provide marketing assistance to customers using effective communication, listening and comprehension skills.
- Solve problems within agreed quality standards using a good understanding of customer and Intel relationship.
- Identifies and escalates complex problems to next level of support and resolve as per agreed SLA.
- Familiarizes self with the company partner marketing programs.
- Help to provides solutions/suggestion to customer, following a set of SOP.
- Provide good customer service experience to customers.
- Understand and respect language and country nuances when talking with the customers in different countries. Requirements:
- Diploma/degree holder in any field, marketing or Accounting / Finance degree holders preferred.
- Open to fresher or having an internship experience in Marketing/ Finance and related fields.
- Good reporting, especially Excel or Power BI.
- Experience work in multinational company environment.
- Speaking in decent English.
- Positive attitude and able to drive the issue until resolved.
Skills
Escalation Management,Marketing,Excel,Power Bi
