Atlassian Administrator

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Atlassian Administrator

Genesys is looking for a highly driven Atlassian Administrator to support the IT Go-to-Customer team. This unique position requires deep Atlassian administration for Jira and Confluence plus the ability to assist with the administration of various testing and other documentation tools. As an Atlassian Administrator, you will partner with business stakeholders to analyze current needs and challenges with respect to the DevOps process.

What this role isn’t:
This role also isn’t about gathering requirements from the business and handing them off to developers. You will be expected to identify solutions that can be built using out-of-the-box solutions from Jira, Confluence, and other DevOps tools.

Some details about what you’ll do:
Maintain Atlassian Jira and Confluence roadmaps, workflows, configurations, and integrations

Work with Scrum Masters to optimize the tools for maximum efficiency and productivity

Maintain Testing tools configuration and integrations, such as Test Rails and Tricentis Testing for Salesforce

Work with our Product Teams to document technical specifications within Jira, Confluence, and Microsoft Teams

Perform daily user support across multiple applications and analyze and communicate impacts for upgrades.

Provide coaching and training to end users

Establish and implement change management around system maintenance and configuration

Engage with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitate estimation of costs and effort of work items

Ensure the team standards and technical considerations are accounted for in team rituals

What you’ll bring to the table:
You will be applying your excellent technical, analytical, and problem-solving skills to identify and execute process improvement recommendations. You should be comfortable interacting with all levels of the organization.

Extensive hands-on experience with creating implementing and maintaining Atlassian Jira workflows, issue types, roadmaps, and agile boards

Hands-on experience with managing Atlassian Confluence and Microsoft Teams with respect to documentation

Understanding of testing and administering various testing tools within the DevOps process

Excellent knowledge of Scrum, Lean, XP, Kanban, or other agile development techniques

Flexible attitude and demonstrated ability to grow skills and work across recent technologies

Our Benefits:
Flexible work schedules and work from home options

Development and career growth opportunities

Excellent pension scheme

Bonus scheme

Health Insurance

Income Protection

Life Assurance

Family friendly leave allowances, including paid maternity and paternity leave.

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Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures continue to be updated.

Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.