Overview
Aviation Concierge Manager – Front Desk Operations Jobs in Naples, FL at Naples Jet Center
Full Job Description
Aviation Concierge Manager
Naples Jet Center at KAPF operates in a dynamic, high-energy setting, and we are on the lookout for a Manager for our Concierge team. This leadership role demands a professional who excels in multitasking and maintaining high organizational standards in a bustling environment. The ideal candidate will possess exceptional attention to detail and superior communication skills, both verbal and written.
We are in search of a motivated individual who is committed to driving our team towards achieving our overarching goals and common purpose – to emerge as a frontrunner in the aviation industry by consistently delivering outstanding service. This position is perfect for enthusiastic candidates with relevant management experience who are eager to learn, grow, and lead in an invigorating industry.
Job Description
The Concierge team balances answering e-mails, taking phone calls, and scheduling while also tracking flights using aviation software. This job entails frequent radio communication using appropriate terminology. Our goal is always to go above and beyond to serve our customers through proactive attentiveness and anticipation of needs.
As the Concierge Manager, you will oversee a team responsible for balancing email correspondence, handling phone calls, scheduling, and tracking flights using specialized aviation software. This role involves coordinating frequent radio communications using specific aviation terminology, overseeing tasks completion, and ensuring the team is often mobile, greeting aircraft, and meeting the needs of crew and/or passengers with a proactive approach.
Your leadership will be instrumental in guiding the team to exceed customer expectations through proactive service and by anticipating needs.
Schedule
Monday through Friday, 0800 – 1700
Preferred Skills & Qualifications
Strong leadership, with an ability to adapt and redirect efforts creatively.
Proficiency in critical thinking and problem-solving.
A keen eye for detail, with experience in data entry preferred.
Advanced communication skills across various platforms (phone, email, in-person, radio).
Demonstrated excellence in Customer Service, particularly in face-to-face interactions.
A positive, extroverted personality with outstanding interpersonal skills.
Experience with invoicing and a knack for working efficiently with numbers.
A highly motivated, multitasking individual who can maintain focus in a lively setting.
Organizational prowess and adeptness in scheduling.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
Previous experience operating a golf cart, familiarity with QuickBooks, and aviation experience are advantageous but not essential—we are prepared to train the right candidate!
This managerial role is a unique opportunity to lead a dedicated team in an exciting and fast-paced industry, contributing significantly to maintaining our reputation for superior service.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
License/Certification:
Driver’s License (Required)
Ability to Relocate:
Naples, FL 34104: Relocate before starting work (Required)
Work Location: In person
Title: Aviation Concierge Manager – Front Desk Operations
Company: Naples Jet Center
Location: Naples, FL
Category:
