Overview
Banquet Services and Event Supervisor Jobs in Atlanta, USA at Ricoh USA, Inc.
Job Description
Supervisor I, Hospitality Customer Experience
Position Profile
Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality Customer Experience Manager supervises day-to-day operations of Managed Services staff. Approximately 80% of time is spent delivering hospitality, concierge, and workplace services; approximately 20% is spent on administrative duties, developing procedures, and implementing processes. This role requires a high degree of customer interaction and represents both Ricoh’s culture and the customer’s culture.
Job Duties and Responsibilities
- Responsible for managing employees in workplace productivity (meeting room services, visual communication), concierge services, hospitality, and customer experience services
- Prepare and deliver performance reviews (or assist in preparation and delivery)
- Organize team meetings and define action plans
- Able to step into any hospitality or customer service role: lobby, client experience, agency guest relations
- Responsible for conference room booking, conflict resolution, travel booking, and expense reporting
- Manage conflict resolution for conference room bookings
- Coordinate events and client meetings with cross-functional teams (AV, IT, Facilities, Concierge)
- Manage staffing matrix; secure backfills for scheduled and unscheduled absences
- Interview and assess candidates
- Ensure appearance and maintenance of all hospitality/facilities areas
- Support clients and team through excellent communication and professional skills
- Prepare for key client visits and liaise with building security
- Convert monthly volumes into Ricoh Monthly Management Reports and create customized client reporting
- Oversee catering programs and ensure quality
- Partner with Facilities Management to ensure meeting space functionality and maintenance
- Develop and maintain SOPs for visitor access and special requests
- Ensure SOPs are consistently followed (mail procedures, visitor access, new hire procedures, office seating)
- Hold client communication meetings; communicate daily with internal and external clients
- Maintain communication with Site Managers and assist with employee relations or performance issues
- Manage catering and beverage orders; coordinate details with Hospitality Manager, staff, reception, office support, and building management
- Process and follow up on all catering orders; provide daily guidance to Hospitality Specialists regarding workflow, logistics, events, etc.
- Manage client vendor relationships; validate vendor invoices and submit for processing
- Provide advanced administrative skills in typing, proofreading, editing documents, and coordinating projects, events, and meetings
- Manage and/or assist with internal and external events; coordinate office-wide special events and projects
- Assist with kitchen cleaning, stocking supplies, and tracking inventory
- Greet visitors/guests, validate against guest lists, issue badges, and provide parking validation
- Serve as company concierge for guests, clients, and staff; provide facility tours
- Coordinate catering for meetings with support staff and caterers
- Maintain and update company phone and speed-dial lists
- Schedule meeting rooms and ensure proper supplies and setup
- Assist with other departmental or non-client business activities as needed
- May assist with daily facilities management
- Create proposals in customer systems and print production environments
- Support executive-level client-facing staff
- Manage vendor procurement and coordination for special projects
- Act as a self-motivated customer brand ambassador
- Invoice accounts and interact with customers; assist in maintaining acceptable profit levels and meeting customer expectations
- Represent the culture of both Ricoh and the customer
- Perform other duties as assigned
Qualifications (Education, Experience, Certifications)
- High School diploma or equivalent required; college degree preferred
- 2-3 years in hospitality or service-industry related fields preferred
- Previous management experience required
- Proficient PC skills, including Microsoft Outlook, Outlook Calendar, Word, Excel, and Power Point
Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to work under pressure
- Ability to set goals and prioritize realistic objectives
- Ability to stay updated on technology and industry trends
- Expertise with MRM meeting room management software and reporting
- Knowledge of Skype Client and Bridge Operator Console
- Knowledge of iVisitor guest check-in software
- Ability to create and propose new event ideas
- Proficient in coordinating, organizing, and planning events
- Proficient in workplace productivity services (visual communication, meeting room services, facilities/workplace management)
Working Conditions, Mental and Physical Demands
- Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels
- Work assignments are diversified; must interpret, comprehend, and…
Title: Banquet Services and Event Supervisor
Company: Ricoh USA, Inc.
Location: Atlanta, USA
Category:
