Bilingual Customer Service Assistant

Overview

Bilingual Customer Service Assistant Jobs in Tulsa – Oklahoma – USA at Tulsa City-County Library

Bilingual Customer Service Assistant

Location:

Maxwell Park Library – 1313 N. Canton Tulsa, OK. 74115

Salary:

$13.74/hr.

Status:

Part Time – 16 hour/week

Schedule:

Tuesday 10 am – 2 pm, Thursday 12 pm – 4 pm, Friday 12 pm – 4 pm Saturday 12 pm – 4 pm, The

Customer Service Assistant

is trained to help customers have an excellent experience, provides direction to customers concerning library services and circulation policies; charges, discharges and renews library materials; sorts and routes returned library materials to proper locations;

processes daily operations report; checks materials for wear or damage; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished in order to provide superior customer experiences.

Essential Functions:

Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;

Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;

Registers customers by issuing and updating library cards;

Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;

Receives and records fines and lost materials information;

Checks library materials for damage and performs minor repairs;

Maintains orderly service areas;

Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;

May help customers with basic technology and Internet problems;

May assist Librarians with programming, as assigned;

Actively supports TCCL’s Equity,DiversityandInclusionefforts, and the Library’s Be All In culture;

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

Excellentcommunicationand interpersonal skills;

Ability to read and perform alphabetic and numeric sorting and filing;

Knowledge of new service model and piloted circulation technologies;

Knowledge of general library procedures, policies, and operations;

Knowledge of circulation policies, processes and procedures;

Ability to provide directions;

Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet;

Ability to learn and demonstrate library’s automated systems and self-service tools;

Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers;

May work irregular hours including evenings, weekends and occasional Sundays at a Regional or Central Library;

Education and Experience:

High school diploma or G.E.D. required;

Some college level coursework preferred;

Bilingual English and Spanish required;

Past experience interacting with customers preferred.

No previous experience required;

Physical and

Environmental Conditions:

Physical Activity:

For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require …

Title: Bilingual Customer Service Assistant

Company: Tulsa City-County Library

Location: Tulsa – Oklahoma – USA

Category: Customer Service/HelpDesk, Administrative/Clerical