Overview
Bilingual Customer Service Representative Jobs in Ottawa – Ontario – Canada at Altis Recruitment
Our private sector client is actively recruiting for multiple bilingual (french & english) candidates for various positions. If you are interested in any of the below, please apply and we will gladly connect based on your relevant experience and interest.all positions require the ability to qualify for government reliability clearance which means you must have lived in canada for the last 5 years.
All positions are located in little italy in ottawa, on (just off preston street) and are 100% on-site roles.they are all working monday – friday between the hours of 8:00am – 8:00pm est (rotate between 3 shifts on a monthly basis; 8am – 4pm, 9am – 5pm and 12pm-8pm).position 1 will be earning: $20.50/hour position 2 & 3 will be earning: $22.00/hourthese are 11 week contracts to start that will be extended or go permanent (based on performance) all positions require you meet eligibility for a reliability clearance all positions can accommodate notice periods position 1: customer service agentwe are looking for highly talented customer service agents who will serve as the first point of contact with our current clients.
The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring
customer satisfaction
is at the core of every decision.
We offer
jobs where time flies because our customers need our help all day long – jobs where weekend shifts don’t exist. Contribute
your skills
and strengths to help our customers deal with important decisions in their lives!roles and responsibilities receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers effectively solve customer inquiries ability to communicate clearly when handling different topics identify customers’ needs, understand and clarify the information research every issue to provide solutions collaborate with your team and other team members to solve problems and share knowledge build sustainable relationships and engage customers by going the extra mile ability to assume additional responsibilities and work
flexible hours
as required work with minimal supervision in a
fast-paced
environment perform various administrative tasks to support the contact cent reposition 2: planning session agentthis is an a great opportunity where you will be responsible for providing relocation policy advice through schedule planning sessions across different channels – telephone, video call, and chat in english and french.
The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring
customer satisfaction
is at the core of every decision.roles and responsibilities deliver a daily average of seven 30 minute planning sessions as requested by customers record detailed notes for each planning session in the customer’s profile for future review and reconcile relocation files, ensuring compliance with the relocation directive review customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions effectively resolve complex relocation problems within the constraints of the relocation directive contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner identify areas of opportunity and utilize your skill and knowledge to suggest improve…
Title: Bilingual Customer Service Representative
Company: Altis Recruitment
Location: Ottawa – Ontario – Canada
Category: Customer Service/HelpDesk, Administrative/Clerical
