Overview
Bilingual Senior Patient Services Specialist Jobs in Fort Lauderdale – Florida – USA at GenesisCare
At Genesis Care we want to hear from people who are as passionate as we are about
innovation
and working together to drive better life outcomes for patients around the world.
Do your life’s best work!
As a Bilingual Senior Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.
Candidate must be fluent in English and Spanish to be considered for this position
Reporting lines:
The Senior Patient Services Specialist will report directly to the Center Lead, Patient Services Specialist or Office/ Practice Administrator. The Patient Services Specialist will not have any direct reports. Reporting lines and direct reports may change from time to time in line with the requirements of the role.
Your key responsibilities:
As a Senior Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
You are
expected to maintain a professional service which meets patient needs.
Customer Service
* Monitoring and reacting to patient feedback
* Monitoring the flow of patients and directing as appropriate
* Answering and attending to all telephone calls in a timely manner
* Responding to queries in accordance with the privacy policy
* Having a breadth of service knowledge to respond to patient queries
* Providing support to Physicians and other internal customers, as required
* Assist with patient questions regarding billing and insurance payments
* Maintenance and improvement of the patients’ waiting room
* Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
* Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
Maintaining the Integrity of Patient Records
* Scheduling Physician appointments with regard to availability & appropriate time frames
* Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
* Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
* Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
* Ensuring all documentation and correspondence required for the consultations appointment is registered
* Creating referring doctor records as required
* Following up on referrals
*
Document management
You are
required to work co-operatively within a
multidisciplinary
team and assist other team members to achieve team objectives and work outcomes.
* Adhere to the policies and procedures as documented in the work instruction manual and as directed
* Contribute to
team development
through contributing in team huddles, parti…
Title: Bilingual Senior Patient Services Specialist
Company: GenesisCare
Location: Fort Lauderdale – Florida – USA
Category: Healthcare, Administrative/Clerical
