Overview
Bilingual Service Dispatch Coordinator Jobs in Montréal, Quebec, Canada at Johnston Equipment
Bilingual Service Dispatch Coordinator
As a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and obtain missing information to accurately bill customers.
Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important.
We offer our employees:
A stable company who stands behind 65 years of business excellence
Competitive compensation
Work/ life balance
The chance to expand your professional and personal skills
Learning with a national leader in a most critical industry, material handling
The ideal candidate is highly organized and can manage high volumes of data entries. You will need to be responsive with a strong sense of urgency, and have a high level of speed and attention to detail to audit technical quotations, maintain data integrity within business systems, and manage order entry processes. You must be a clear and efficient communicator to handle both customer and technicians’ requests.
Your customer care attitude will be the key to your success.
Goals:
Optimally manage the administration and completion of purchase order processes
Maximize the efficiency of onsite services to customers through productive management and administration of technician work orders
Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services
Ensure the timely response to inquiries through support of the queue of customer requests
Key Work
Activities:
Receive incoming customer calls and input customer requests to be dealt with by service dispatch coordinators
Post technician work orders
Manage the open work order email inbox and reply to internal emails in a timely manner
Request modifications, changes, and additions to customer equipment
Receive purchase orders and close completed work orders
Liaise with road service technicians to coordinate service calls, post lost time, and provide additional information as needed to support them in their service call duties
Here at Johnston we believe that attitude is everything so bring your “make a difference” personality and strong work ethic and be ready to succeed!
You make a difference: The Service Administrator is key to maintaining data integrity within our business system and for the accurate output of billing to our customers. They also provide back-up support to the Call Centre and both of these important tasks ensure customer satisfaction. The accurate billing allows for prompt payment and an effortless customer experience.
Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.
Title: Bilingual Service Dispatch Coordinator
Company: Johnston Equipment
Location: Montréal, Quebec, Canada
Category: Customer Service/HelpDesk (Office Administrator/ Coordinator, Admin Assistant, Customer Service Rep), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
