Overview
Branch Administrative Assistant Jobs in Laurel, MD at Johns Hopkins Applied Physics Laboratory (APL)
Summary
This position plays a crucial role in the administration, customer service, and operations of Solid Waste Division. Responsibilities include receiving and prioritizing customer telephone calls and dispatching waste collection trucks to respond. Assist with route optimization and assigning service tickets to
appropriate drivers throughout the day. Work involves critical decision-making skills, multi-tasking, operating computers and telecommunications equipment under the direction of the Assistant Public Works Director for Solid Waste.
Job Duties and Responsibilities
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the
classification if the work is similar, related, or a logical assignment for this classification.
Handles incoming calls and e-mails from customer.
Initiates communication with customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential pick-up problems before they result in service issues.
Creates, distributes, and closes-out customer tickets daily.
Maintains logs; processes complaints when received; tracks the progress of complaint resolution and
records the final disposition.
Assist with route management and optimization.
Determines the daily level of driver staffing to provide the best mix of responsiveness and productivity.
As requested by the Director, develops and analyzes statistical and productivity reports, and makes
recommendations to the Director for streamlining operations.
Studies industry best practices and proposes solutions for optimizing operations. Produces other reports
as required.
Assists the Director implement and monitor new initiatives; establishes benchmarks to measure the
efficiency of departmental procedures and allocates resources as needed.
Handles special projects. Conducts research. Compiles and analyzes data. Studies problems and develops
solutions.
Performs other related duties as assigned.
Qualifications
High School Diploma
Three (3) years of experience assisting with customer services request.
Previous experience dispatching preferred.
Valid Florida Driver’s License.
A comparable amount of training or experience may be substituted for the minimum qualifications.
HOLIDAYS: 15 days including 3 floating days.
SICK LEAVE: 110 hours annually.
ANNUAL LEAVE: 94 hours in the first year of employment, increasing up to 210 after 25 years. Employees must take 40 hours of annual leave each year.
BEREAVEMENT LEAVE: 5 or 10 days for the death of a family member in accordance with the City’s Personnel Rules & Regulations.
HEALTH INSURANCE: Fully paid by the City (HMO Select). Coverage becomes effective 1st of month following 30 days. Employee may purchase coverage for eligible dependents at a cost of approximately 50% of the premium.
DENTAL INSURANCE: Available at a cost to all employees through payroll deduction.
LIFE INSURANCE: Term Life and Accidental Death and Dismemberment equal to 1 x annual salary (up to $200,000) fully paid by the City.
VOLUNTARY BENEFITS: Several plans are available, such as Short Term Disability, Life Insurance and Critical Illness policies through payroll deductions.
LEGAL SERVICES: Legal Service plan available at a cost to all employees through payroll deductions.
POST EMPLOYMENT HEALTH PLAN (PEHP): The City deposits $950 annually into an individual account for each employee. Monies may be used to pay premiums or medical expenses after retirement.
DEFERRED COMPENSATION: Employees may defer a portion of their pre-tax salary in the 457 Deferred Compensation Program.
TUITION REIMBURSEMENT: $2,000 per semester ($6,000 maximum annually) as per the City’s Rules and Regulations.
CELL PHONE: Cell phone provided at a monthly cost of $20.00, if required by department.
RECREATIONAL USE: Employee, spouse and immediate family members seventeen (17) years of age and under are entitled to the benefits below:
Venetian Pool – No charge for daily admission.
Tennis Centers – No charge for daily court fees
Youth Center – 50% off residential rates for memberships and 25% off camps and other programs.
Golf at Biltmore & Granada:
Monday through Friday – no charge
Saturday, Sunday and Holidays:
Before Noon – Twilight fees apply
After Noon – No charge
(cart fees apply at all times)
PENSION:
City Retirement Plan – Mandatory employee contribution of 10 % of salary; Vesting period is 10 years.
OR
Defined Contribution – 401a – Contribution by City of 7% of employee base annual salary. Vesting period 5 years. Employee not required to contribute.
***Note: Benefits subject to change.***
Employer
The City of Coral Gables
Address
214 Minorca Avenue
Coral Gables, Florida, 33134
Phone
305-460-5523
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Title: Branch Administrative Assistant
Company: Johns Hopkins Applied Physics Laboratory (APL)
Location: Laurel, MD
