Overview
Buried Service Wire Coordinator Jobs in Charlotte, USA at Brightspeed
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Job Description
Brightspeed is looking for a Buried Service Wire Coordinator to join our team!
The Buried Service Wire (BSW) Coordinator is responsible for coordinating, tracking, and supporting the execution of BSW work performed by both internal resources and external vendors. This role ensures work is accurately scheduled, properly documented, and completed in alignment with Brightspeed standards. The BSW Coordinator serves as a key liaison between vendors, field technicians, project managers, dispatch, engineering, and customer support teams to ensure timely service delivery and resolution of service-impacting issues.
As a Buried Service Wire Coordinator, Your Responsibilities will include:
BSW Work Coordination & Scheduling
- Coordinating and managing
Buried Service Wire activities, including scheduling locates, permits, and drops
- Monitoring and administering schedules to maximize appointment availability and support efficient use of field and vendor resources
- Updatingsystems with scheduling changes, new due dates, and execution timelines
- Closingout completed BSW requests ensuring all requirements are met
Vendor & Workload Management
- Assigning, monitoring, and managing
BSW vendor workloads
- Reviewing and validatingvendor job status updates for accuracy and completeness
- Communicatingregularly with vendors to confirm readiness, crew availability, and execution progress
- Investigating delays, missed commitments, and service-impacting issues and escalatingas needed
Backlog & Exception Management
- Supporting management of aged or backlogged BSW work, including frozen ground holds
- Tracking ticket aging, backlogging volume, and completion trends
- Assisting PMs and leadership with prioritization and cleanup efforts
Dispatch, Field & Customer Support
- Servingas a point of contact for BSW-related escalations and inquiries
- Supporting dispatch and field teams with administrative coordination and field readiness verification
- Takingcalls and emails from technicians and supervisors related to scheduling and work coordination
Reporting & Documentation
- Maintaining trackers, spreadsheets, and reporting dashboards
- Ensuringrequired documentation is complete, including comments, photos, permits, and locate information
- Supporting leadership with reporting and execution updates
Timely and accurate completion of BSW tickets
- Improved vendor performance and accountability
- Effective support of internal partners and field operations
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- High school diploma or equivalent experience
- Strong organizational and time-management skills
- Attention to detail and ability to manage high-volume workloads
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Excel, Outlook, Word)
BONUS POINTS FOR:
- Experience coordinating telecommunications, construction, or utility-related work
- Experience working with external vendors or contractors
- Familiarity with telecom systems (BOSS, scheduling tools, GIS, dispatch platforms)
- Knowledge of BSW processes, routing, construction requirements, and locates
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant…
Title: Buried Service Wire Coordinator
Company: Brightspeed
Location: Charlotte, USA
Category:
