Overview
Care Coordinator Jobs in Chicago – Illinois – USA at Strive Health, LLC
Care Coordinator
Reporting to the RN Care Manager, a Care Coordinator works collaboratively with the care team to provide ongoing support andcommunicationto Chronic Kidney Disease (CKD) and ESRD patients. The Care Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. The Care Coordinator is responsible for making sure the patient’s care at various locations is connected and there are no gaps in care orcommunication.
Essential Functions
Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
Performs outbound calls to providers to make appointments for patients or follow up on care
Answers inbound calls from patients, providers, and other resources
Follows up with patients to ensure their needs are met and schedules future check-ins
Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.
Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information
Notifies patients of location and appointment times as needed
Ensures all patient records are up to date
Provides patients witheducationmaterials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments
Assists with the referral process when needed
Provides excellent customer service and treats patients
Help patients and their families navigate the healthcare system and multitude of visits
Fosters a relationship with patients across their healthcare journey with a foundation ofrespect, honesty,empathy, no judgement and follow-through
Skilled and passionate caring for patients with complex needs
Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians)
Partners closely with the Strive NP to manage all pieces of care related to resources, appointments, care transitions, and care gaps
Performs vital signs
Meetin person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.
Serve patients in personandinmultiple care settings (e.g.,patient home,clinics) in addition tovirtual visits.
Home visits as determined by business need in market.
Complete om person visits with members (in home or where convenient to patient).
Serve as liaison between multiple service providers.
Assist with enrollment in services and community resources.
Assist with completing applications for resources, paperwork for provider visits, etc.
Follow up on referrals for pharmacy, DME, home care, etc.
Assist with finding and scheduling transportation.
Deliver culturally competent care.
Minimum Qualifications
High school diploma or equivalent required
At least two (2) years of experience in a professional office environment
Active Basic Life Support or CPR Certification
Internet Connectivity – Min Speeds: 3.8
Mbps/3.0
Mbps (up/down):
Latency
Title: Care Coordinator
Company: Strive Health, LLC
Location: Chicago – Illinois – USA
Category: Healthcare, Administrative/Clerical
