Overview
Career Center Assistant Jobs in Southfield, Michigan, USA at City Of Statesville
2 days ago Be among the first 25 applicants
Representative
Job Duties
Provide primary coverage of Front Desk area assisting public via telephone and in-person.
Provide excellent customer service at all times; screen telephone calls, letters, and/or visitors, answer questions and furnish information.
Greet customers and aid in completing necessary paperwork.
Review completed forms for accuracy and completeness.
Update files and records; accurately input detailed and confidential information into database.
Identify customer needs and refer to services.
Assist customers registering on job search banks ((Use the “Apply for this Job” box below). etc.).
Explain available services and provide resources.
Aid customers with all aspects of Internet job search and assist with job search skills.
Perform internet searches for vocational, career and employment-related issues.
Maintain agency statistics for room activities and services provided, including reports.
Perform all other duties as assigned.
Job Requirements
– As Determined By the City Of Southfield
High school graduate or equivalent. Some college course-work desirable.
1-2 years work experience involving strong customer-service skills, in person and on phone.
Microsoft Office, Email, and Internet proficient.
Flexible and easily adapts to changing work situations.
Demonstrates initiative and works well alone and in a team environment.
Knowledge of or the ability to learn government programs, services, and resources.
Excellent verbal and written communications skills/grammar.
Courtesy and positive attitude in dealing with the public and co-workers; good judgment in handling questions and referring problems to supervisors.
Significant problem-solving and organizational skills and the ability to work well under pressure.
This position is not eligible for benefits.
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Government Administration
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Title: Career Center Assistant
Company: City Of Statesville
Location: Southfield, Michigan, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Admin Assistant, Office Administrator/ Coordinator), Administrative/Clerical (Admin Assistant, Office Administrator/ Coordinator)
