Overview
Case Coordinator Jobs in Edmonton, Alberta, Canada at Government of Alberta
Role Responsibilities
The Advisor Office has an exciting temporary opportunity for an energetic and positive Case Coordinator!
The Advisor Office has two independent Branches: one representing the interests of workers (Worker Advisor Branch), and the other representing the interests of employers (Employer Advisor Branch). Reporting to the Team Lead, Case Coordinator, the role of the Case Coordinator is to provide the initial intake function for the Advisor Office by identifying client needs, providing accurate and timely information about Advisor Office programs and services, then assisting with guidance throughout the process.
The Case Coordinator’s duties will include administrative assistance to the staff of the Advisor Office while providing excellent customer service. The role assesses problems and situations and applies applicable policies and procedures in order to identify options and develop an appropriate course of action within parameters provided. The Case Coordinator is required to resolve routine procedural problems, resolve conflicts in work assignments and priorities, as well as identify and involve appropriate resources to address issues needing immediate response.
Specific accountabilities include:
Responsible for providing excellent customer service to all walk-in, on-line and telephone inquiries.
Monitoring mailboxes for incoming intake forms.
Handles all Advisor Office correspondence (physical mail, e-mail, and faxes) ensuring it is triaged and distributed in a timely fashion.
Triage clients by identifying needs and providing guidance on Advisor Office services.
Entering information into systems/databases to create or update existing client files.
Ensuring the proper completion and distribution of intake forms and related correspondence.
Answering basic questions about the appeal process.
Completing an initial contact checklist and updating the file accordingly.
Acting as the client’s primary Advisor Office contact until the Advisor’s first contact.
Provides administrative support services including reception duties, mail distribution, photocopying, data entry and proofing of correspondence.
Responsible for taking and transcribing minutes for Advisor Office meetings, including following up on action items assigned by leadership.
Responsible for monitoring progress on files/issues, and monitor for any incoming claim files and request file updates throughout the life of a claim.
Accurately updates business systems doing data entry.
Updates and maintains statistical records to support management goals.
Title: Case Coordinator
Company: Government of Alberta
Location: Edmonton, Alberta, Canada
Category: Administrative/Clerical (Office Administrator/ Coordinator), Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator)
