Overview
Chief Of Staff Jobs in Gurugram, Haryana, India at EXC Managed Services
Title: Chief Of Staff
Company: EXC Managed Services
Location: Gurugram, Haryana, India
EXC Managed Services
Location: Gurgaon (Onsite, 5 Days a Week)
Shift: 5:30 PM – 2:30 AM IST
Work Mode: Work from Office only
Eligibility Radius: Gurgaon or within 30 km
Experience: Minimum 5+ Years (Mandatory)
Domain Requirement: KPO / BPO / Managed Services (Mandatory)
Role : Chief of Staff
Role Overview
The Chief of Staff will act as the right hand to senior leadership, driving strategic initiatives, execution rigor, and operational excellence across EXC Managed Services. This role demands high ownership, structured thinking, and the ability to operate decisively in a fast-paced managed services environment.
This position is ideal for a strong leader from KPO/BPO who thrives on ownership, clarity, speed, and results—someone who turns ambiguity into action.
Key Responsibilities
🔹 Strategic Execution & Leadership Support
- Drive execution of leadership priorities, strategic initiatives, and cross-functional programs
- Translate business objectives into clear, measurable action plans
- Act as a force multiplier for leadership—anticipating issues and solving them proactively
🔹 Cross-Functional Oversight
- Oversee and coordinate across HR, Talent Acquisition, Admin, and IT
- Ensure alignment, accountability, and execution across support functions
- Monitor operational KPIs, service delivery performance, and governance frameworks
🔹 Business & Operational Excellence
- Improve internal processes, workflows, and governance models
- Lead business reviews, dashboards, and executive reporting
- Drive consistency, compliance, and operational discipline
🔹 People, Culture & Enablement
- Partner with HR on performance frameworks, workforce planning, and leadership enablement
- Reinforce a high-performance, ownership-driven culture
- Act as a culture carrier and execution champion
🔹 Stakeholder & Risk Management
- Coordinate with external partners, vendors, and internal stakeholders
- Good-to-have exposure: legal, contracts, finance, compliance, audits
- Identify risks and ensure timely mitigation
Mandatory Requirements
- ✅ 5+ years of experience in KPO/BPO / Managed Services
- ✅ Strong exposure to HR, Talent Acquisition, Admin, and IT
- ✅ Proven experience in driving execution, programs, or PMO-like responsibilities
- ✅ Highly assertive, decisive, and outcome-oriented leadership style
- ✅ Comfortable working onsite, night shift (5:30 PM – 2:30 AM IST)
Who Will Succeed in This Role
- High ownership, zero hand-holding
- Comfortable making decisions with incomplete information
- Thrives under pressure and complexity
- Strong bias for action and accountability
