Overview

Child Support Assistant Jobs in Appleton, USA at COUNTY OF DODGE

Dodge County Justice Facility, 216 W Center Street, Juneau, WI 53039, USA

Status: Full Time, Non-Exempt Starting Wage Range: $20.46/hr – $22.48/hr Department: Child Support Position Open Until Filled: Application Review Date:
June 12, 2026

Dodge County offers a generous benefits package including:

  • Paid Time Off (PTO) – available after 30 days of employment
  • 10 observed paid holidays
  • Health Savings Account (HSA) – with employer contributions – HRA
  • Life insurance, long‑term and short‑term disability, and flex spending
  • Participation in the Wisconsin Retirement System (WRS) – exceptional pension plan with employer match (upon vesting) and lifetime retirement payment

Essential Functions

  • Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests or complaints to appropriate staff.
  • Sorts, copies, and distributes correspondence, deliveries, and mail; opens, logs, and routes office mail and email; retrieves, delivers, and sends faxes. Assists workers with filing and scanning.
  • Explains agency role and procedures to clients. Verifies and updates general client information.
  • Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
  • Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.
  • Enters data into the KIDS system and Teletask system. Processes returned mail and attempts to locate addresses for participants.
  • Prepares Child Support information packets.
  • Coordinates with Child Support Specialists in mailing correspondence to parties.
  • Receives, processes, and coordinates incoming court papers, including scanning and correctly coding documents.
  • Prints payment records for court hearings.
  • Serves as backup for the Financial Specialist for receipting of child support related payments.
  • Prepares, mails, and follows up on work search forms for caseworkers.
  • Sends and processes employment verification letters for caseworkers.
  • Provides backup assistance to other department personnel as needed.
  • Other duties as assigned.

Required Job Competencies

  • Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other related systems such as CARES/CWW, DOT, CCAP, DIHLR, Vital Records, CLEAR, etc.
  • Understanding and use of legal terminology, legal format, and processes.
  • Knowledge of standard and legal office practices, procedures, and clerical techniques.
  • Ability to establish and maintain accurate records of assigned activities and operations.
  • Interpretation and implementation of local policies and procedures; written instructions, general correspondence;
    Federal, State, and local regulations.
  • Organizational and time‑management skills to prioritize duties and accomplish a high volume of work while adapting to constant changes in priority.
  • Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
  • Think quickly, maintain self‑control, and adapt to stressful situations.
  • Knowledge of current office practices and operation of standard office equipment and software.
  • Proficiency in computer software including word processing, spreadsheets, and database applications consistent for this position.
  • Perform mathematical calculations required of this position.
  • Communicate clearly, concisely, and effectively in English in both written and verbal form.
  • Research and understand complex written materials.
  • Prepare and maintain accurate and concise records and reports.
  • Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
  • Communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
  • Handle sensitive interpersonal situations calmly and tactfully.
  • Maintain professionalism at all times.
  • Maintain effective working relationships domestically and with external stakeholders.
  • Maintain confidentiality and discretion…

Title: Child Support Assistant

Company: COUNTY OF DODGE

Location: Appleton, USA

Category:

 

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.