Overview

Claims Specialist/Bilingual Jobs in Toronto, Ontario, Canada at WCG International Consultants Ltd.

Position: Claims Specialist (Bilingual)

Job Description

About the role

Location:Work from home (must be in Canada)

Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans Affairs Canada. This is a customer service and clerical role that will suit a detail-oriented individual who is willing to learn. This position requires a high level of confidentiality pertaining to client records and financial information.

What you’ll do

Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system

Provide back up for User Support Team as needed – answering calls from participants and service delivery staff

Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met

Review, process, and invoice all RSVP services to the contractual standard as needed

Provide quality assurance for claims/invoices processed by other Claims Specialists

Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message

Prepare cheques and EFT payments

Filing, mailing, scanning and other administrative tasks

Qualifications

What you bring

Bilingual English/French

Proficient in MS Excel and Word

Ability to prioritize and problem solve

Ability to work independently and in a team environment

Willingness to learn and enhance skills

Strong interpersonal skills

Detail oriented in a fast-paced continually changing environment

Previous experience in claims processing or financial services environment

High level of confidentiality; employment contingent on Security Clearance – Reliability Status

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

Competitive salary of $48,125 – $50,365 per year (based on full-time hours)

Comprehensive and flexible health and dental benefits

RRSP Matching program of 1.5% base earnings

Ongoing learning and development opportunities

Generous time-off policies that promote work/life balance

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

The opportunity to do work that makes a difference!

ICRSVPADMIN

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Title: Claims Specialist/Bilingual

Company: WCG International Consultants Ltd.

Location: Toronto, Ontario, Canada

Category: Administrative/Clerical, Customer Service/HelpDesk (Bilingual, Customer Service Rep)

 

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