Clerical Assistant, Engineering Student Centre

Overview

Clerical Assistant, Engineering Student Centre Jobs in Saskatoon, Canada at University of Saskatchewan

Clerical Assistant, Engineering Student Centre

Primary

Purpose:

The primary purpose of this position is to provide high quality customer service and comprehensive clerical assistance to support the effective and efficient operations within multiple departments or units in the College of Engineering. This includes providing high quality support for administrative processes to ensure effective and efficient operations to enhance the student experience and the overall academic mission of the College of Engineering.

Additionally, this position may provide a wide range of cross coverage duties in other college units.

Nature of Work: The incumbent is part of a team, who provides administrative support to students as well as faculty and staff in the College of Engineering. The position is expected to coordinate their workflows within the team.

The position will receive day-to-day direction from multiple stakeholders in the college. The incumbent reports to the Manager of Clerical Student Support while working in collaboration with other professional staff and academic leaders.

This position will operate in a diverse, complex, and often highly active office environment with multiple, competing demands and very strict deadlines. Continuous change, shifting priorities, and frequent interruptions are the norm. The volume of work will fluctuate through the year. The expectation is that work volume can be completed in a normal workday and the level of stress is moderate, with higher levels of activity anticipated during higher volume periods.

Impact of error is high as the position is responsible to ensure day-to-day work is completed with the highest degree of accuracy. Prompt, complete, and accurate work is extremely important to mitigate risks associated with supporting students through the life cycle of their degree, accreditation, safety, finance and overall reputation.

The incumbent is expected to operate independently, use sound judgment to make decisions, and provide accurate information to all relevant stakeholders. Decisions are made based on established policies and procedures, with assistance provided by professional staff or academics when interpretation is required or when complex issues arise. The incumbent is expected to remain current and well versed in policies and procedures related to their position.

This position is expected to adapt and modify known practices to solve problems and achieve goals. The incumbent is expected to make recommendations to the work or work environment and contribute to policy and process improvement.

Typical Duties or Accountabilities:

This position is part of a clerical support team, which provides support to multiple units within the College of Engineering. This position primarily provides support in the following areas:

Responsible for supporting all members of the college through the provision of effective and efficient general administrative services including, but not limited to the following:

Providing effective and professional reception (including, but not limited to: answering the phone and greeting and assisting visitors to the department and college);

Preparing correspondence and high-volume mail merge productions as required including emails, individual letters, mailings and invitations and other material for signature;

Meeting, seminar, course, workshop, committee, and/or event coordination and support.

Ensuring data/content on website (USask and college) is current by updating the information or inform changes to applicable parties.

Provide accurate and timely data as required to support academic and administrative processes.

Developing, coordinating, and maintaining confidential records pertaining to college operations (ex. Finance, employee, students, safety and professional development, etc.)

Provides effective and professional customer service to students in the College of Engineering through activities which may include:

Triaging academic advising inquiries appropriately;

Scheduling advising appointments for prospective and current students;

Respond to general inquiries from current and prospective students by directing them to administrative information…

Title: Clerical Assistant, Engineering Student Centre

Company: University of Saskatchewan

Location: Saskatoon, Canada

Category: