Overview
Clerical Associate – L III Jobs in New York, NY at NYC Health + Hospitals
Full Job Description
About NYC Health + Hospitals
Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
SUMMARY OF DUTIES AND RESPONSIBILITIES
1. Operate telephone switchboard, answering all incoming calls in a timely and professional manner; assist patients with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper hospital procedures.
2. Ensure corporate emails are checked daily; respond promptly and courteously to messages.
3. Utilize overhead paging system to issue fire alarms, disaster alerts, emergency codes, STAT calls and physicians rounds. Make announcements as requested.
4. In the event that the fire alarms sounds, notify the Fire Department by pulling the handle on the firebox located on the right side of the telephone operator’s station.
5. Record all emergency codes, internal/external disasters, overhead pages and number of fire drills conducted per tour.
6. Communicate patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws.
7. Send Telegrams and Mailgrams to third party vendor for delivery to patients.
8. Provide general information, directory assistance, and assistance in dialing international calls and conference calls.
9. Report routine equipment failures to department supervisors and note information on repair log.
10. Keep abreast of hospital events that may generate calls and inquiries from those outside the hospital.
11. Report status of console operation to relief personnel and supervisor via email when leaving switchboard, including pertinent information about hospital staff and events
Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
How To Apply
If you wish to apply for this position, please apply online by clicking the “Apply Now” button or forward your resume, noting the above Job ID #, to:
North Central Brooklyn Health Network
Human Resources Department
760 Broadway – Room 3A140
Brooklyn, NY 11206
Attn: Recruitment Unit
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees’ Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discounts programs
Title: Clerical Associate – L III
Company: NYC Health + Hospitals
Location: New York, NY
Category:
