Overview
CLERICAL TRAINEE (DWTP) Jobs in Springfield, IL at State of Illinois
Core Tasks & Responsibilities:
Work in focused school-specific outbound task forces to drive pipeline enrollment goals
Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process
Make outbound calls to families interested in enrolling in Connections Academy schools
Serve as an enrollment subject matter expert to families during the enrollment process
Act as an ambassador for the school in interactions with students and families
Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment
Remain up to date with changes in enrollment policies and guidelines and communicate changes to families
Communicate changes in school events, policies, and guidelines through interaction with school staff and parents
Other duties as assigned
Qualifications:
Demonstrated consultative sales experience and high-volume call metrics required
Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience
Delivers quality enrollment conversions from inbound and outbound communication.
Bachelor’s degree in Communications, Education, Sales, or a related field preferred
Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday
Commitment to working overtime during peak season, July-September
Excellent oral, written, and interpersonal communication skills
Prior customer service experience preferred
Prior experience in a phone queue a plus
Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)
Possess a high degree of attention to detail and be able to multitask effectively
Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions
Must be able to work effectively as a part of a team and independently
Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills
Ability to manage stressful situations in a calm, courteous, and efficient manner
Must be willing to work shift work to support assigned time zones.
Competencies:
Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems and successfully cultivate and nurture families in an enrollment pipeline with complex enrollment requirements.
Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Resourcefulness – Securing and deploying resources effectively and efficiently.
Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures are learning fodder
Ensures Accountability – Holding self and others accountable to meet commitments.
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Customer Focus – Building strong relationships and delivering customer-centric solutions
1102920
Job: Enrollment Management
Job Family: CUSTOMER SERVICE
Organization: Virtual Learning
Schedule: FULL_TIME
Req ID: 19657
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Title: CLERICAL TRAINEE (DWTP)
Company: State of Illinois
Location: Springfield, IL
