Overview
Client Care Operations Executive Jobs in Singapore, Singapore at RIMOWA
Title: Client Care Operations Executive
Company: RIMOWA
Location: Singapore, Singapore
Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.
Please join us to discover your own
.
Role Summa
ryThe Client Care Operations Executive provides operational, analytical and administrative support to the Asia Pacific Client Care team. This role is responsible for maintaining data integrity, preparing business reports, coordinating cross-functional activities, supporting workshop and spare parts operations, and driving process improvements to enhance operational efficiency and client experience across the regio
n.The successful candidate is highly organised, analytical, detail-oriented and comfortable working with data, multiple stakeholders and operational processes in a fast-paced luxury retail environmen
t.
Key Responsibilit
ies1. Operations Coordinat
- ionCoordinate day-to-day Client Care operations across Retail, Workshops, Logistics and regional stakeholde
- rs.Act as the primary coordination point for repair enquiries, repair status updates and operational administrati
- on.Support the implementation of regional Client Care initiatives and projec
- ts.Monitor project timelines, follow up on action items and ensure timely completi
- on.Support franchisee Client Care administration, including repair and Credit Note process
es.
2. Reporting & Business Analy
- ticsCompile, analyse and maintain weekly, monthly and yearly Client Care K
- PIs.Prepare management reports, dashboards and business review presentati
- ons.Analyse operational trends and identify opportunities to improve productivity, lead times and client experie
- nce.Maintain and update Client Care databases to ensure data accuracy and integr
- ity.Support regular reporting on repair lead times, repair volumes, repair conversion, spare parts availability and other operational K
PIs.
3. Workshop & Spare Parts Opera
- tionsCoordinate spare parts ordering, replenishment and inventory administra
- tion.Monitor spare parts availability and escalate critical short
- ages.Track spare parts consumption and support inventory accu
- racy.Support workshop administration to ensure smooth repair operations and timely repair comple
- tion.Assist with regional repair operations and workflow coordina
tion.
4. Process Improvement & Pr
- ojectsReview existing operational processes and recommend improvements to enhance effic
- iency.Support the implementation of new tools, digital workflows and automation initia
- tives.Assist in standardising operational processes and documentation across
- APAC.Support testing, rollout and continuous improvement of Client Care systems and reporting
tools.
5. Administrative
- SupportPrepare documentation, reports, meeting materials and present
- ations.Maintain organised records and operational documen
- tation.Support office administration for the Client Care department as re
quired.
Key Requ
- irementsBachelor’s
- Degree.2–4 years’ experience in operations, administration, customer service, business support or a relate
- d field.Strong Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, formulas and data a
- nalysis.Proficient in Microsoft PowerPoint and Microsoft Office appli
- cations.Excellent analytical and problem-solving
- skills.High level of accuracy and attention to detail, particularly when working with numeric
- al data.Strong organisational skills with the ability to manage multiple priorities simulta
- neously.Excellent written and spoken
- English.Strong communication and stakeholder management
- skills.Proactive, resourceful and comfortable working indepe
- ndently.Experience in luxury retail, aftersales or customer service operations is an ad
- vantage.Experience with Microsoft Forms, Power BI or similar reporting tools is advan
tageous.
