Overview
Client coordination Associate (FROM BGV INDUSTRY) Jobs in Mumbai Metropolitan Region at MG
Title: Client coordination Associate (FROM BGV INDUSTRY)
Company: MG
Location: Mumbai Metropolitan Region
Role Title (standardized): Client Coordination Associate
We operate in the Background Verification (BGV) services sector, delivering end-to-end pre-employment screening, identity and KYC solutions to enterprise customers across India. The role sits at the intersection of client-facing account management and operational delivery for compliance-sensitive hiring programs. Join a high-volume, SLA-driven team that partners closely with HR, recruitment, and security functions to ensure timely, accurate verifications.
This opportunity is for an on-site Client Coordination Associate supporting enterprise BGV engagements at Mindtel.
Role & Responsibilities
- Serve as primary client-facing contact for assigned accounts: manage daily queries, status updates, and SLA expectations.
- Coordinate end-to-end onboarding for new clients and programs, including scope capture, workflow setup, and integration handoffs to operations.
- Track verification cases in the case management system and CRM; escalate and resolve exceptions to meet SLAs and accuracy targets.
- Prepare and present regular status reports, dashboards, and root-cause analyses to clients and internal stakeholders.
- Validate documents and verification outputs for quality, ensuring KYC and regulatory compliance on all cases.
- Collaborate with operations, product, and tech teams to implement process improvements, automation, and API integrations that reduce turnaround times.
Skills & Qualifications Must-Have
- Background screening platforms
- Case management systems
- Salesforce
- MS Excel
- Google Sheets
- KYC compliance
Preferred
- SLA management
- Client onboarding
- API integrations
Qualifications
- Proven client-facing experience within background verification, KYC, or compliance-driven operations (India market preferred).
- Comfort working on-site in India and coordinating with cross-functional teams under SLA constraints.
- Strong accuracy focus and familiarity with regulatory/privacy requirements related to identity and employment verification.
Benefits & Culture Highlights
- Hands-on exposure to large enterprise BGV programs and opportunities to drive process improvements.
- Collaborative, metrics-driven culture with clear paths for operational and client-success career growth.
- On-site role that provides structured training, mentorship, and regular client interaction.
Keywords: Background Verification, BGV, Client Coordination, Client Onboarding, KYC, Case Management, Salesforce, SLA Management, Document Verification, On-site India.
Skills: api,google sheets,compliance,operations,kyc,case,salesforce,management,onboarding,case management,enterprise
