Overview
Client Manager Jobs in Stamford, USA at Jobtailor
Position: Client Experience Manager
Responsibilities
- Acts as the key point of contact for assigned health plans.
- Facilitates Health Plan meetings to address escalated issues.
- Tracks client issues that require research/investigation & coordination to reach resolutions.
- Collaborates with internal resources to resolve client issues.
- Uses data and facts to identify and solve a range of problems for assigned health plans.
- Delivers effective and time sensitive verbal and written communications to internal and external audiences.
- Assesses the needs of health plan partners and helps define and implement necessary changes to services/management processes.
- Partners with internal groups to ensure effective and efficient end-to-end problem-solving.
- Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues.
- Delivers effective verbal and written communications appropriate to internal and external audiences.
- Plan, coordinate, and host client and internal meetings.
- Regular cadence data and reporting responsibilities.
Requirements
- Bachelor’s degree
- 2+ years relevant client management experience
- Experience in healthcare industry
- Demonstrated communication (oral and written) and presentation skills
- Strong organizational, prioritizing, and analytical skills and ability to multi-task
- Strong customer service focus
- Demonstrated ability to interact with other departments/teams to resolve issues
- Ability to independently manage timelines and meet tight client deadlines
- Experience using Microsoft Office Suite including Excel, PowerPoint, Outlook and Word
- Ability to work in a fast-paced and challenging environment while prioritizing multiple tasks with competing due dates
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Title: Client Manager
Company: Jobtailor
Location: Stamford, USA
Category:
