Overview
Client Service Assistant Jobs in London, Canada at The Canada Life Assurance
Position: Client Service Assistant )
Job Responsibility
Temporary Full Time
Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, and Investment Only. You will work closely with Group Retirement Services Customer Service Specialists to assist them in their day-to-day caseload administration
What you will do
- Handling member plan maintenance on GPAS
- Timely processing and distribution of incoming mail
- Mail preparation responsibilities – opening, date stamping and prepping for scanning
- Reconciliation and distribution of system produced cheques
- Depositing cheques on system
- Submitting file requests and scanning to shared files
- Preparation of material to be mailed out to members and clients
- Processing and distribution of various ad-hoc confirmation statements and letters
Required Competencies and Behaviours
- Strong communication skills – both written and verbal
- Customer Service focused with a positive can do attitude
- Organized and able to work in a dynamic and changing environment
- Self‑motivated with an ability to effectively multi‑task and be comfortable with tight deadlines; results oriented, attention to details
- Strong interpersonal skills and collaborative approach to teamwork
- Ability to work comfortably with Microsoft products (i.e. Excel, Word)
- Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
- Experience with the GPAS and system would be an asset
- Reliability Status security clearance – this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website
Compensation
The base salary for this position is between $36,100.00 and $48,800.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Accommodation
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacq
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Title: Client Service Assistant
Company: The Canada Life Assurance
Location: London, Canada
Category:
