Overview
Client Service Coordinator Jobs in Melbourne, Victoria, Australia at BlueRock
Title: Client Service Coordinator
Company: BlueRock
Location: Melbourne, Victoria, Australia
Do things you love with people you care about and good things happen 💙
BlueRock was created to be different to other firms – a disruptor by nature, and a multidisciplinary firm that is changing the way people and clients view professional services. From day one, that has been a central element that has attracted both clients and people to it. That difference, together with the entrepreneurial drive provided by its founder, Peter Lalor, has enabled BlueRock to grow incredibly quickly.
We love what we do, and we understand how to attract and retain the best talent and clients. From a disruptive startup, BlueRock has grown quickly to become a national business, recognized on Top 100 lists and as a ‘Great Place to Work' company for many years.
About the Role
We are looking for an aspirational Client Service Professional to join our growing public practice team alongside other entrepreneurial and commercially minded rockstars. This permanent, full-time opportunity plays a key role in BlueRock's growth and success and allows you to partner with some of the most entrepreneurial business owners.
About BlueRock Accounting
At BlueRock, we're not just accountants – we're business growth partners. Our multidisciplinary team offers unrivaled support in Tax Advisory, Business Advisory, Cloud Accounting & Analytics, Corporate Advisory, Startup Advisory, Grants & Incentives, and Private Client Advisory. We use cutting-edge technology and innovative strategies to help clients navigate complex challenges and achieve their ambitious goals. Join BlueRock and be part of a dynamic team committed to client success and professional growth.
What you'll be doing
This is a varied role where no two days look the same. You'll be the backbone of the team, working closely with the Practice Manager and supporting our Directors and Partners while making sure our clients feel looked after at every touchpoint.
- Client onboarding & offboarding — managing the end-to-end process and being the go-to for client queries and escalations
- Offshore Team Leadership – Direct and develop a team of three to deliver comprehensive administrative support across the division
- ATO client administration – Contacting the ATO for all client queries, including payment arrangements and lodgements
- Proposals & engagement letters — drafting documents in Ignition, following up on signatures and keeping HubSpot up to date
- Mail management — handling incoming and outgoing physical mail, plus supporting our offshore team with ATO correspondence via ATOmate
- Director & partner support — scheduling meetings, booking rooms, arranging travel and preparing presentations or reports as needed
- Team events & onboarding — helping coordinate social events and making sure new starters hit the ground running
Requirements
- Previous experience (1 year minimum) in an admin role, ideally in accounting or professional services
- Strong attention to detail and great organisational skills
- A confident communicator who can build relationships with clients and colleagues alike
- Comfortable working across platforms like CRM systems, Excel and Word
- Someone who takes initiative and adapts easily when priorities shift
Benefits
Our people love to work for us, here's why!
- We believe in work-life integration this approach allows our people to find the balance that works best for them, accommodating their individual needs and day-to-day flexibility whilst also recognising the value of connecting in our amazing office
- Free weekly lunches, awesome social events (including a social club – winery tours to museum tours), and an amazing headquarters in the CBD
- Access to 24/7 wellbeing, medical and safety support through our partner Sonder.
- Receive mentoring and coaching from industry leaders
- We are known for creating plenty of opportunities for growth and promotion.
- A fantastic Leadership team that focuses on you, your career goals, and work expectations to ensure you're always feeling valued and fulfilled
Please provide a cover letter telling us why you are the perfect fit for this role and what you can bring to the White Sky team.
How to apply:
If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don't necessarily meet every single point on the job description – please still apply. We'd love to see if you could be a great fit and we can't wait to meet you!
For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected] or [email protected].
Please be advised that White Sky or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.
Even in 2026, it needs to be said, White Sky is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.
