Client Services Manager – Loan administration

Location: Dublin, Ireland

Date Posted: Feb 27, 2023

Description

ABOUT APEX

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 1200 staff across 38 offices. The Apex Group administers circa $650bn in assets, including the investments of some of the largest funds and institutional investors in the world.

POSITION: Client Services Manager, Loan administration

DEPARTMENT: Operations

LOCATION: Dublin, Ireland

Summary of Role

The successful candidate will join a recently formed operation within Apex to help build and grow out a new loan servicing business. They will work alongside the Local head and Global Head of Operations, helping to onboard systems, define processes and build a global team to service a new product. This is a huge opportunity to join a department at ground level and make it successful.

The Candidate

The candidate will have extensive knowledge and experience working with CLOs, CDOs and Credit Funds. They will be driven and motivated to achieve excellence through hard work, good client service skills, excellent communication and organisation.

Main Responsibilities:
Provide client service for Credit Managers including:
Have primary responsibility for the management of a number of loan funds and serve as the key day-to day contact for fund managers and other related parties.

Responsible for servicing the overall client relationship ensuring delivery of our contract obligation

Develop a relationship with a given set of Clients to ensure their needs are being addressed and liaising with all relevant internal teams to ensure that targets are met and the Clients receive a high level of service

Day to day oversight of the assigned portfolios to ensure high levels of service is delivered across all tasks.

Identify and resolve issues on complex situations and ensure they are brought to a successful resolution

Work closely with teams on audit , client and internal requests

Daily Transaction management – Cash and trade daily ( loans, bonds & other instruments).

Report review and preparation on Portfolios performance

Monitoring of Service Level Agreements

Creation of KPI reports

Lead and participate in Client Meetings and ensure minutes and follow up items are closed out

Support junior members of the team on client and deal specific requirements

Work closely with senior managers to identify and streamline operations by reviewing procedures and supporting/providing suggestions for process improvements to ensure greater efficiencies and client service delivery

New launch support and coordination

Be involved in the onboarding of new clients once passed off from sales to ensure all deliverables are agreed and coordinate with the wider team on launch date and operating model.

Support Head of Operations:
Providing KPIs

Support in Business development

People management:
Manage teams locally and in various jurisdictions to ensure timely & accurate deliverables.

Roll out training and development plans to direct reports.

Qualifications, Skills and Experience:
Degree in Accounting/Finance, or a relevant qualification

Candidate should have 7+ years’ experience working in loan administration operations

Extensive knowledge of CLOs/CDOs/Credit Funds

Understanding or knowledge of various security types – Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.

Understanding of trade lifecycle

Knowledge and experience with settlements including DTCC & Euroclear

Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred

Role-Specific Competencies/Skills:
Strong client service and interpersonal skills

Strong communication and analytical skills

Strong organisational skills

Accurate and acute attention to detail

Adaptability – able to change tasks quickly as business needs dictate

Uses discretion when dealing with sensitive and confidential information

Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience

Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly

Self-motivated

Punctuality

Corporate Competencies:
Initiative

Responsiveness/Sense of urgency

Accountability

Integrity

We are an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter or contact our Talent Management Team at [email protected].

Find out more about us by visiting our website at www.apexfundservices.com.