Overview
Client Services Representative- Office Services Jobs in Washington, USA at Canon U.S.A., Inc.
Position: Client Services I Representative- Office Services
Client Services I Representative
– Office Services
US-DC-Washington
Job : 34385
Type: Full-Time
# of Openings: 1
Category: Office Services
DC – Washington-Blue Cross-MS
About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
– Promptly informs supervisor of potential problems or customer concerns.
– Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
– Strong focus on providing good customer service.
– Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
– Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
– Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
– Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
– Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
– Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).
– Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.
– Responds to customer requests.
– Performs routine upkeep of equipment.
– Records and tracks customer inquiries and fulfillment of requests.
Copy/Print Production/Copy Center:
– Responsible for prompt and accurate reproduction of all print requests.
– Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
– Receives, logs, delivers and tracks all activity for reporting purposes.
– Responds to customer requests.
– Performs routine upkeep and basic maintenance of equipment.
– Records and tracks customer inquiries and fulfillment of requests.
– Performs daily convenience care functions as needed.
Device Maintenance:
– Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
– Follows daily, established maintenance processes and procedures.
– Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
– Evaluates equipment issues and notifies service department if unable to resolve.
– Delivers paper.
– Assists end-users in basic functionality of equipment.
– Records meter reads.
– Maintains service activity reports.
– Monitors supplies and restocks inventory.
Reception/Office Services:
– Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
– Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
– May also be responsible for copy/binding/copier maintenance.
About You:
The Skills & Expertise You Bring
Please note:
this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 – $23.37 hourly
– HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
– Basic computer skills/technical knowledge.
– Ability to multitask and prioritize in order to meet deadlines.
– Good customer service and communication skills.
– Ability to lift up to 50lbs.
– Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
– Ability to work OT as needed.
– Ability to work with minimal supervision.
– Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the…
Title: Client Services Representative- Office Services
Company: Canon U.S.A., Inc.
Location: Washington, USA
Category:
