Overview
Client Services Specialist Jobs in Osseo – Minnesota – USA at Ace Handyman Services Twin Cities NW
Location: Osseo
Benefits:
401(k)
Competitive salary
Flexible schedule
Customer Service/Inside Sales Professionals–
Join our TEAM
at Ace Handyman Services in Rogers! We are a national leader in the home improvement and home repair services industry and part of the well-known and respected Ace Hardware Corporation brand. We design our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates to serve as Client Services Specialist and ensure efficient and smooth daily operations.
In this role, you will facilitate calls to build rapport and educate our customers on the types of services and solutions we provide as well as our service model. Listening to customers and helping them solve their problems is key to a successful customer experience.
Job Responsibilities
As Client Services Specialist, you will be responsible for inbound and outbound customer calls while organizing work and project schedules for our craftsmen.
You will
be a key component in the management of our daily schedule.
Your specific duties in this role will include:
Answer phones and respond to all job leads in a timely manner
Educate customers with information and expert advice on our services, capabilities, rates, and availability
Estimate projects over the phone with our project estimating tool
Coordinate the schedule for multiple craftsmen and projects utilizing our dispatch & schedule management software
Document detailed notes for each job on a daily basis
Return customers calls in a timely manner and follow up with past customers
Ensure smooth daily operations of the office
Paperwork and filing
Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements
We are looking for professionals who are highly organized and detail-oriented with great prioritization and
multi-tasking
skills. It is important you display excellent verbal and written
communication
and interpersonal skills, as well as the ability to interact effectively with both our customers and our craftsmen.
You will
need a strong solution-focused attitude. You must be a team player!
Specific qualifications for the role include:
3+ years of administrative/scheduling experience
3+ years strong customer service experience
Comfortable with a selling process and willing to lead customers through a buying decision by following the Ace Service Path
Excellent office management skills
Great
multi-tasking
and prioritization skills
Adept at using multiple software applications;
Microsoft Office, Outlook, Excel, Word
Exceptional
communication
and organization skills
Service Titan software experience, a plus
Construction experience, a plus
Build a fun and rewarding career with an industry leader!
If you meet our qualifications and this opportunity sounds like the kind of career move you’ve been looking to make, we’d like to talk with you and get to know you better.
Apply now
!
Compensation: $17 – $25 per hour
Ace Handyman Servi…
Title: Client Services Specialist
Company: Ace Handyman Services Twin Cities NW
Location: Osseo – Minnesota – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
