Overview
Client Svc Rep, Natl Acct Jobs in Wyomissing, PA at Rentokil Initial
Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period!
What do our National Accounts, Client Services Representative do?
This role responds to customer inquiries. Ensures that service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations.
Responsibilities include, but are not limited to:
Answers customer/client requests or inquiries concerning services, products and concerns that may arise.
Utilizes operational system to process service requests promptly.
May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
Updates all client information in corporate database and maintains the accuracy and integrity of the data.
Ensures that billing methods, pricing and tax codes are properly entered and assigned.
Ensures that service protocols and service specifications are sent with service tickets.
Notifies partners, account managers, and sales teams of account changes and client concerns.
Compiles and sends Service Program materials.
Communicates new site information to branches.
Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
Escalates repeated concerns or unsatisfactory service concerns according to written process
May assist in mentoring new colleagues
Work schedule may be 40+ hours per week
Schedule may be during off hours or partially during weekends
What do you need?
High School Diploma / GED required
Some college preferred but equivalent work experience is acceptable
1-3 years customer service experience
3-5 years data entry experience
1 year in customer service, administrative, or operational roles
Must have and express a sense of urgency when dealing with colleagues and customer concerns
Must have intermediate organizational skills
Must have intermediate verbal and written communication abilities
Must be computer literate and an intermediate level of office applications
Written and verbal communication skills
Organizational skills
Ability to multitask
Detail oriented
Ability to learn new business unit software programs as needed
Successfully meet pre-employment background screen
Why Choose Rentokil ?
A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you’ll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Rentokil is a Drug Free workplace
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus…
Title: Client Svc Rep, Natl Acct
Company: Rentokil Initial
Location: Wyomissing, PA
Category:
