Overview
Client Trainer – Retirement Software Support Specialist Jobs in Philadelphia, Pennsylvania, USA at Wolters Kluwer N.V.
LOCATION:
Hybrid (8 days a month in the office) Madison WI, Philadelphia PA, Waltham MA, Riverwoods IL, Hagerstown MD, Kenilworth GA, Dallas TX, Houston TX, Denver CO, Indianapolis IN, Wichita KSOVERVIEWYou will work within the General Support and Documents Team and assist with all aspects of the  Portal, 5500s, 1099s, ACA, IRS Forms, Document, software modules. You will report to the Lead Product Support Consultant in the division of Legal & Regulatory (LR US) within Wolters Kluwer provides administrative, document, and compliance software for retirement plan service providers.
This specialist supports customers by answering  software questions, specifically for the products listed above but could include other product modules offered.  serves nearly 3,000 customers around the country and averages 1,000 – 2,000 support emails per month.  support personnel have the highest Net Promoter Scores among their industry peers.
Share ERISA regulatory and technical knowledge.
Assist customers with technical questions as they relate specifically to the products via phone and email.
Assist customers with product software questions via phone and email.
Ensure  support is accurate and timely.  support emails are generally answered in less than two business hours and calls are responded to.
Assist product owners in identifying areas for product improvement and expansion.
QUALIFICATIAONS
Education:
Two-year degree or comparable Industry experience.
Experience:
Plan administration or past third-party administrative (TPA) experience preferred.
document and portal experience strongly preferred.
Other Knowledge, Skills & Abilities:
Industry credentials: ASPPA or NIPA credentials preferred or willing to obtain.
Proficiency in common business software applications.
Customer service skills including written and verbal
communication skills
.
Ability to work in a
team environment
and help other team members.
Technical, analytical, and
problem-solving skills
.
Ability to perform work independently with minimal supervision and to exercise sound, independent judgment, and discretion.
Ability to manage multiple, concurrent projects.
TRAVEL 5% minimal travel for team meetings and industry events/trainings#LI-Hybrid Compensation:
Target
salary range
CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 – $105,700
Title: Client Trainer – Retirement Software Support Specialist
Company: Wolters Kluwer N.V.
Location: Philadelphia, Pennsylvania, USA
Category: Administrative/Clerical
