Overview
Clinic Administrative Assistant 1 Jobs in Dunbar, WV at Fresenius Medical Care
About Us
Kevin Anderson & Associates (KAA) is a fast-growing and industry-leading book-writing, ghostwriting, editing, and publishing consultation firm located in Manhattan with offices in LA and London. Our clients include celebrities, successful professionals, notable public figures, talent agents, book publishers, and a wide variety of first-time authors.
Our dynamic staff of New York Times bestselling authors, ghostwriters, publishing insiders, and editors has been developing manuscripts for nearly 15 years. Our services are customized to the needs of each client and have produced numerous bestselling books – our in-house team has combined for 200 NYT bestsellers, 600 national bestsellers, and launched 5,000+ new authors. We work closely with publishers and agents, providing reliable and well-managed ghostwriting and book-doctoring services. We occupy a unique role within the publishing industry as we bring together authors, publishers, agents, marketers, publicists, designers, and other industry professionals in the unified goal to produce a successful and powerful book.
Learn more about our firm at www.kawriting.com
The Position
Enjoy similar benefits and potential growth opportunities to (with greater flexibility than) equivalent positions at Big-5 publishers and literary agencies. This position represents the first point of contact for many of our clients, so it is critical that the candidate conducts themselves with the utmost professionalism and charisma to represent the firm and instill confidence and excitement about moving forward.
We’re seeking a proactive professional to manage client communications and support our sales process. You’ll handle incoming calls and emails, qualifying leads for our sales team while providing administrative support throughout the entire client journey—preparing contracts, conducting research, and occasionally handling direct sales yourself. You’ll also assist our marketing team with website management, social media, and data organization. The ideal candidate is organized, communicates effectively, and can balance front-line client interaction with behind-the-scenes operational support.
This role has the potential to grow into a larger sales or client care role for candidates who demonstrate strong performance and initiative, as our fast-growing firm actively looks for opportunities to promote from within.
Responsibilities
Front Office, Reception, & Client Communication
Answer all incoming calls and conduct initial client screening to determine next steps
Book qualified leads for follow-up calls with the sales team
Redirect other inquiries to appropriate channels or provide requested information
Manage, review, and draft responses to incoming correspondence
Coordinate calendars and schedule appointments
Develop and maintain knowledge of current publishing trends
Sales Support
Monitor and update the sales pipeline in HubSpot (our CRM)
Generate proposals, contracts, and other sales paperwork
Issue invoices and follow up on payments when needed
Conduct web-based research on potential clients to support the sales team
Assist with optimizing sales systems, processes, and communication
Support the implementation and maintenance of sales funnels
Assist with email outreach campaigns to past clients and prospects
Support event/conference planning and logistics as needed
Provide direction and assign tasks to freelancers as needed
Assist with a variety of administrative needs as they arise
Marketing & Digital Support
Manage basic website update requests and coordinate with web developers
Track and follow up on website changes and updates
Coordinate print ad submissions and serve as point of contact for publications
Manage social media (ie, post approved content to company social media platforms and monitor accounts, monitor company LinkedIn inbox and respond to messages, etc)
Coordinate graphic design requests and assist with their project management
Support data collection, organization, and reporting for marketing campaigns
Create, schedule, and send email campaigns and sequences
Support optimization of HubSpot forms, workflows, and processes
Requirements
If working remotely, a quiet place where audio and video calls can be attended without background noise or interruptions
Bachelor’s degree required
2+ years of experience in a similarly demanding, busy, and client-facing role (including internships and similar experience)
Excellent verbal and written communication skills
High proficiency with Microsoft Office and Google Business Suite
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Empathetic, patient, and adaptable, particularly when providing customer service
Professional demeanor and ability to represent the company effectively
Ability to use and learn different tech tools and systems
Comfortable utilizing AI tools into company processes to optimize efficiency, productivity, and effectiveness
Optional but Desirable Skills
(Please note any experience you have with the following items in your cover letter)
HubSpot/CRM proficiency
Website management experience (WordPress preferred)
Social media management experience
Experience with project management tools (Monday.com, Asana, etc.)
Experience creating proposals or contracts (PandaDoc, Adobe, etc.)
Experience working at publishing houses, literary agencies, or similar is preferred, but significant experience in a similar role is sufficient
Copywriting or content creation skills
Basic graphic design skills (ie, Canva)
Retail or reception-related experience – or front-end sales experience
To Apply
Do NOT call about this position. Candidates who call our office will remove themselves from consideration.
Please submit a cover letter indicating your experience, any optional skills, and why you would be a good fit for the role along with a recently updated resume to Danny Hoyt ([email protected]).
The email subject line must include “Front Office Coordinator.” If you are being referred by a particular person, newsletter, college job board, etc. please do note that in the beginning of your cover letter.
KAA is an equal opportunity employer. All qualified applicants will be considered regardless of gender, sex, race, ethnicity, age, religion, sexual orientation, disability, military service, or other non-merit factor.
Job Type: Full-time
Pay: $50,000.00 – $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Application Question(s):
We are open to applicants from the Greater NYC Area as well as anywhere in the US in a remote capacity. Please share your location.
Education:
Bachelor’s (Required)
Work Location: Remote
Show more
Title: Clinic Administrative Assistant 1
Company: Fresenius Medical Care
Location: Dunbar, WV
