Overview
Clinic Front Desk Coordinator, School of Dentistry Jobs in Minneapolis, MN at University of Minnesota
Full Job Description
REQUIRED QUALIFICATIONS (Please detail all the required qualifications on your application materials):
High school diploma/GED and four years of related office experience. Training/education may be substituted for some of the years of experience.
Digital literacy/experience working with computers.
Ability to communicate verbally and in writing; in clear, understandable English.
Successful experience as a receptionist or in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
Demonstrated regular and reliable attendance.
Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
Must be a team player, collaborative, and enjoy working closely with a small team on an almost constant basis
Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times.
Demonstrated ability to function with multiple priorities and interruptions
PREFERRED QUALIFICATIONS:
One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
Extensive experience working with a diverse population and working with interpreters
Experience as a Dental/medical receptionist and scheduling patients electronically in a medical or dental office/clinic/hospital
Experience using data look-up and data entry functions in an electronic health record
Demonstrated ability to organize work under pressure
Demonstrated advanced oral and written communication skills
Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus
The University of Minnesota School of Dentistry TMD and Orofacial Pain clinic has an opening for a Front Desk Coordinator!
The pay range for this position is $21.84 – 28.63/hour, depending on the finalist’s experience and qualifications for the position.
The work hours are 7:45 a.m. – 4:30 p.m., Monday – Friday.
This position is 100% onsite at the University of Minnesota – Twin Cities campus in Minneapolis.
The person in this position will be responsible for a wide variety of clinic front office tasks, including greeting and registering patients, verifying insurance, appointment scheduling, and coordinating with dental school student and residents.
The person in this position will be responsible for planning, prioritizing, and making decisions as a key member of the dental clinic team. This position is responsible for explaining complex policies and procedures to patients and to independently resolve problems and questions, with support from the clinic manager as needed.
Independent decision making is vital to this role. The person in this position must be able to maintain and create systems to manage the flow of the clinic and the flow of their workload, especially at times when there are not strict policies in place to guide situations. While every day brings something new, the clinic also runs on a regular cycle, and the person in this position must be able to decide how best to handle their role and move forward with those decisions.
Customer service is central to this role. We show care for each other and the patients, students, faculty, and staff, as they would like to be cared …
Title: Clinic Front Desk Coordinator, School of Dentistry
Company: University of Minnesota
Location: Minneapolis, MN
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