Overview
CLINICAL ADMINISTRATIVE LEAD-MEDICAL ASSISTANT Jobs in Camden, NJ at Cooper University Health Care
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Work with DPC clinicians and patients to schedule high-priority appointments
Must have efficient analytical skills, and computer literacy to manage tasks well. Strong medical terminology and EHR
The liaison for the DPC clinicians and work directly with patients to schedule appointments and answering/addressing all incoming emails to the DPC practice.
Provide MA support to include EKG, vital screening, hearing, and additional requests when needed.
Responsible for maintaining EHR database, confirming appointments, printing documents for visits and ensuring patient completes them.
Ensure scanning and uploading of documents into the EHR program.
Handles and triages all DPC phone calls
Responsible for providing both check-in/out and MA services in the DPC model.
Resolve conflicts in the best possible manner.
ALL recertifications, referrals, and prior authorizations to be completed in the office
Develop the processes to run and manage the DPC model/program smoothly and efficiently.
Resolve conflicts in the best possible manner.
Should also demonstrate leadership and team-building skills.
Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system
Delivers an exceptional experience to patients, customers and physicians/clinicians on a consistent and timely manner.
Oversee all scanning of documents, CDL physicals, and management of medication samples. Processing all new patient contracts and questions
Responsible to ensure all paperwork are aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements.
All other duties as assigned by the DPC model
Title: CLINICAL ADMINISTRATIVE LEAD-MEDICAL ASSISTANT
Company: Cooper University Health Care
Location: Camden, NJ
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