Overview
COBRA Administration Specialist Jobs in Remote at ACS Benefit Services, LLC
Full Job Description
***Please note: Candidates must live in the Eastern or Central US time zone. No other time zones or countries will be considered. Please do not apply if you are not in Eastern or Central***
Title: COBRA Administration Specialist
FLSA Status: Non- Exempt
Schedule:rotating 7.5 hour shifts 8:00 – 4:30, 8:30 – 5:00, 9:30 – 6:00, Monday through Friday, Occasional OT
Reports to: Director, Administration
Department:Administration Department
Employment Status: Full-Time
Supervisory Responsibilities:None
Date Created/Last Evaluated:
March 2024
Summary
The COBRA Administration Specialist will play a key role in building and maintaining relationships with existing and new COBRA partners, as well as be involved in a range of responsibilities focused on all aspects of implementation, and service delivery to our key client, their members, and their needs. This role will work in partnership with the Director of Administration, Team Lead Administration Operations, and our COBRA Analyst. The COBRA Administration Specialist will serve as the primary resource for the implementation and maintenance of the clients’ COBRA Accounts and will be expected to provide excellent customer service, quality benefit administration, analytical, and technical support.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
1+ years of Administration, Enrollment/Eligibility, HR, or other relevant healthcare account management experience within the health insurance, medical, or TPA environment
Experience with account management within COBRA Administration
2+ years of customer support experience
Desired Qualifications
Associate degree, Bachelor Degree, or higher preferred
Experience with WEX Benefits and/or COBRA platform preferred
2+ years of COBRA Administration experience preferred
Knowledge, Skills and Abilities
Proficient with Microsoft Word and Excel.
Excellent interpersonal skills.
Excellent communications skills, both oral and written
Proficient data analytical skills.
Experience working with COBRA benefits.
Understanding of critical U.S. Department of Labor COBRA regulations and guidelines.
Ability to work independently as well as within a team.
Ability to utilize the available time to organize and complete work within given deadlines and/or SLA’s.
Highly detailed with advanced knowledge to research and resolve complex issues and questions.
Responsive to high level concerns from internal or external clients via email, phone, or portal.
Strong attention to detail skills.
Essential Functions
Customer support for client and member calls.
Serve as the dedicated contact within the COBRA & Direct Billing department for assigned employer groups, managing key relationships with clients HR and benefits management teams and their broker/consultants.
Proactively identify and support client’s needs.
Be an expert & stay up to-date with WEX COBRA Portal functionality to assist clients and brokers with processes…
Title: COBRA Administration Specialist
Company: ACS Benefit Services, LLC
Location: Remote
Category:
