Overview
Collector – Medicare Hospital Billing Jobs in Duarte, California, USA at Cancercenter
Join the transformative team at City of Hope, where we’re changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.
Our dedicated and compassionate employees are driven by a common mission:
To deliver the cures of tomorrow to the people who need them today.
This role receives and reviews past due bills and follow-up documents for large balance accounts. Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.
As a successful candidate, you will:
Contact patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures.
Respond to correspondence and calls forwarded from the customer service unit.
Investigate and/or ensure that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
Work with other outside services to develop and monitor reimbursement.
Analyze accounts and determine when accounts are uncollectable. Prepare write-off recommendations in accordance with established departmental policies and procedures.
Maintain record of account activity and actions taken to effect collection.
Document accurate data (such as cash, adjustments, write-offs, etc.) for management reports.
Maintain volume and productivity information and prepare daily and weekly productivity statistics for management review.
Update account receivable with appropriate transactions to reflect current billing and/or collection status.
Maintain professional growth and development and keep abreast of latest trends in area of expertise. Maintain current knowledge of collection policies and procedures and related legislation.
Maintain a positive customer service image when dealing with department personnel, patients, physicians, insurance companies and other City of Hope employees.
Your qualifications should include:
High School or equivalent (experience may substitute for minimum education requirements).
2-3 years collections experience including prior experience in health care.
Strong knowledge of 3rd party/government billing/collection and reimbursement requirements.
Working knowledge of insurance and medical terminology.
Preferably:
Medical terminology. ICD-9, CPT-4 & HCPCS coding.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please . To learn more about our Comprehensive Benefits, please .
Additional Information:
This position is represented by a collective bargaining agreement.
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Title: Collector – Medicare Hospital Billing
Company: Cancercenter
Location: Duarte, California, USA
Category: Healthcare, Administrative/Clerical
