Overview
Communication Center Specialist Jobs in Albuquerque, New Mexico, USA at City of Albuquerque
Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Description s are not intended to reflect all duties performed within the job.
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED;
and
Three (3) years general office experience;
and
To include one (1) year radio dispatching or two-way radio operation experience.
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver’s License, or the ability to obtain by date of hire.
Possession of a City Operator’s Permit (COP) within six (6) months from date of hire.
PREFERRED KNOWLEDGE:
Basic operations, services and activities of a communications dispatch program
Federal Communications Commission (FCC) established rules and regulations
English usage, spelling, grammar and punctuation
Communications equipment
Modern office procedures, methods and equipment including computers
Methods, techniques and software used to route and track incoming calls and requests
Pertinent Federal, State and local laws, codes and regulations
ESSENTIAL FUNCTIONS:
Operate various forms of communications equipment
Respond to emergency situations quickly and calmly and in accordance with department policies and procedures
Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
Route requests for service to appropriate personnel
Maintain records, files and logs
Interpret and explain City policies and procedures
Type at a speed necessary for successful job performance
Respond to requests and inquiries from the general public
Understand and follow oral and written instructions
Communicate clearly and concisely
Perform the essential functions of the job with or without reasonable accommodation
Operate office equipment including computers and supporting word processing and spreadsheet applications
Establish and maintain effective working relationships with those contacted in the course of work
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Title: Communication Center Specialist
Company: City of Albuquerque
Location: Albuquerque, New Mexico, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Airport Staff & Aviation Operations), Administrative/Clerical (Airport Staff & Aviation Operations)
