Overview
Community Administrator Jobs in Fleet, England, United Kingdom at Frimley Health NHS Foundation Trust
Title: Community Administrator
Company: Frimley Health NHS Foundation Trust
Location: Fleet, England, United Kingdom
Job Overview
We are pleased to offer an exciting opportunity for a Clinical Community Administrator to join community services at Fleet Hospital. This is an office‑based role providing essential administrative support, with patient contact primarily via telephone, email and the EMIS system.
The successful candidate will demonstrate exceptional accuracy and attention to detail. You will be well organised, adaptable and enthusiastic, with strong interpersonal and time‑management skills and a commitment to delivering high‑quality administrative support.
This role offers the opportunity to work closely with Clinical Specialist Nurses, Community Therapists and Support staff. It is ideally suited to candidates with proven administrative experience and a positive, flexible approach to change.
Important Information
- Location: This role is fully on‑site at Fleet Community Hospital (office based; not hybrid).
- Please note: This is an administrative position and does not involve direct clinical or medical duties
If you have any questions about the role, please feel free to get in touch prior to submitting your application.
Visa Sponsorship: This position is not eligible for Skilled worker visa sponsorship. Applicants must already hold right to work in the UK for the full duration of the contract.
Main duties of the job
- Provide a flexible, responsive and high‑quality administrative service to the department, adapting to changing service needs.
- Plan and organise own workload effectively using appropriate planning tools, demonstrating strong time‑management skills and proactively escalating any potential issues in meeting deadlines.
- Act on team requests, including the preparation and processing of correspondence and other ad‑hoc administrative tasks, in line with Trust policies and procedures.
- Gather, organise and maintain information to support work activities, ensuring strict confidentiality is maintained at all times in accordance with organisational and information governance requirements.
- Respond promptly, professionally and courteously to enquiries from colleagues, GPs and patients.
- Ensure secure storage and appropriate management of all records and resources, including electronic and computerised information.
- Scan and upload relevant patient documentation accurately to the Trust’s Electronic Patient Record (EPR) system.
- Support clinicians with generating and sending correspondence.
- Manage incoming and outgoing telephone calls efficiently, ensuring all calls are handled in a timely, professional and patient‑focused manner.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 Administration or equivalent practical knowledge.
- GCSE maths and English grade C or above.
- ECDL or equivalent
Experience
Essential criteria
- Experience of working in an office environment.
- Experience of working within a team environment.
- Call centre experience
Desirable criteria
- Working in the NHS in a hospital/private practice/GP setting.
- Provide general non-clinical advice.
Skills & Knowledge
Essential criteria
- Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
- Be able to work in a busy environment and remain calm under pressure.
- Logical reasoning i.e. providing/receiving routine/sensitive information.
- Excellent interpersonal skills.
- Be flexible and able to adapt to the different ways of working in the team
Desirable criteria
- Judge/analyse situations to resolve patient problems.
- Conversant with hospital information systems.
- Knowledge of NHS targets
- Understanding of medical terminology.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
