Overview
Community Associate Jobs in Chicago, IL at IWG Careers
Overview
We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team in the hospitality industry. This role is crucial in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently.
Duties
Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently.
Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
Maintain accurate records of guest information and reservations using phone systems and hotel management software.
Address guest complaints or issues promptly and professionally to ensure satisfaction.
Assist with night audits as required, ensuring all financial transactions are accurate.
Collaborate with other departments to enhance guest experiences.
Uphold high standards of cleanliness and organization at the front desk area.
Requirements
Previous experience in front desk operations or hospitality management is preferred.
Strong customer service skills with a focus on guest satisfaction.
Proficiency in phone etiquette and handling multi-line phone systems.
Knowledge of hotel management software is a plus.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Excellent communication skills, both verbal and written, with attention to detail.
A positive attitude and a commitment to providing outstanding guest services.
Join our team as a Night Auditor/Front Desk Agent where you can make a difference in our guests’ experiences while growing your career in the hospitality industry!
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
Evening shift
Night shift
Overnight shift
Work Location: In person
Title: Community Associate
Company: IWG Careers
Location: Chicago, IL
