Overview
Community Associate, Palo Alto Jobs in San Jose, CA at WeWork
Full Job Description
About Us
At WeWork, we provide inspiring and flexible workplace solutions to help businesses – small, medium or large – thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About the Opportunity
As a Community Associate, you’ll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
All of this while illustrating WeWork’s core values and working towards achieving our mission.
Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:
Front Desk Management:
Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
Greet members and guests with a warm and welcoming demeanor.
Ensure all visiting guests are in accordance with WeWork’s guest policy by ensuring all guests properly sign-in via Welkio iPad.
Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
Keep the front desk clean and organized.
Notify members of any food deliveries and couriers.
Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Events and Membership Engagement:
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
Consistently celebrate members’ successes and milestones through gifts and notes.
Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
Input notes into Spacestation or equivalent system about Members.
Identify and execute opportunities to connect members with each other.
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
Be active on the WeWork member network to engage members.
Know and explain WeWork policies and procedures and communicate, inform, and update members on building is…
Title: Community Associate, Palo Alto
Company: WeWork
Location: San Jose, CA
Category:
